Assistant Property Manager

Hales Group; Letchworth; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

28 days holiday entitlement (inclusive

Parking provided

NEST Pension Scheme

Job summary

Hales Group in Letchworth Garden City is seeking an Assistant Property Manager to join our lettings team. You'll contribute to day-to-day management of a residential property portfolio, working alongside the Property Manager.

This full-time, office-based role offers 28-35K DOE, a supportive team, and opportunities to build a long-term career in the property sector.

Qualifications

• Experience in administration, customer service or lettings.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication.

Responsibilities

• Acting as a first point of contact for tenants, landlords and contractors.
• Coordinating maintenance and repair works.
• Assisting with property inspections, check-ins and check-outs.
• Preparing tenancy documentation and keeping records up to date.
• Managing renewals and rent reviews.
• Following up on outstanding maintenance and tenancy matters.
• Ensuring properties remain compliant with current legislation.
• Delivering excellent customer service both over the phone and face-to-face.

Skills

Administrative experience

Customer service

Property/estate agency experience

Organisational skills

Communication skills

IT skills

Proactive mindset

Multitasking

Tools

Internal systems

Job description

Assistant Property Manager

Letchworth Garden City

28-35K DOE

Full-time Office-based 9am -5pm

Are you organised, customer-focused, and looking to build a long-term career within the property sector?

A well-established independent estate agency based in Letchworth is looking for an Assistant Property Manager to join their friendly and professional lettings team. With an excellent reputation across Hertfordshire and Bedfordshire, this is a fantastic opportunity to join a business that prides itself on delivering outstanding service and building lasting relationships with landlords and tenants alike.

The Role

Working closely with the Property Manager and wider lettings team, you'll play a key role in the day-to-day management of a residential property portfolio.

• Acting as a first point of contact for tenants, landlords and contractors
• Coordinating maintenance and repair works
• Assisting with property inspections, check-ins and check-outs
• Preparing tenancy documentation and keeping records up to date
• Managing renewals and rent reviews
• Following up on outstanding maintenance and tenancy matters
• Ensuring properties remain compliant with current legislation
• Delivering excellent customer service both over the phone and face-to-face

About You

We're keen to speak with candidates who have:

• Previous administration, customer service, property or estate agency experience
• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• Good IT skills and confidence using internal systems
• A proactive and professional approach
• The ability to manage multiple tasks and prioritise effectively

Experience within lettings or property management would be advantageous, but candidates with strong transferable skills and a willingness to learn will also be considered.

What's On Offer?

• 28 days holiday entitlement (inclusive)
• Parking provided
• NEST Pension Scheme
• Opportunity to develop a long-term career within an established local business
• Supportive and experienced team environment