assistant property manager

Interaction Recruitment; Letchworth; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

28 days holiday inclusive

On-site role

Job summary

Interaction Recruitment are recruiting for an Assistant Property Manager in Letchworth to join a well-established estate agency. You will support the Property Manager with day-to-day residential property management and ensure landlords and tenants receive a high level of service.

The role requires previous property management or lettings experience, strong customer service, and good organisational skills. A full UK driving licence and willingness to learn are desirable; the position is

Qualifications

• Previous property management or estate agency experience.
• Strong knowledge of residential lettings processes.
• Excellent customer service and communication skills.
• Good knowledge of property regulations, or willingness to learn.
• Full UK driving licence.

Responsibilities

• Support day-to-day management of residential properties.
• Handle tenant enquiries professionally.
• Assist with check-ins and check-outs.
• Arrange maintenance, repairs and contractor visits.
• Liaise with landlords, tenants and contractors to resolve issues.
• Maintain property records and documentation.
• Prepare inspection reports and follow up on issues.
• Support renewals and rent reviews.
• Ensure compliance with legislation and company policies.
• Provide high-quality customer service face-to-face, by phone and by email.
• Carry out property visits and inspections when required.

Skills

Property management

Customer service

Organization

Communication

Microsoft Office

Tools

CRM software

Job description

Assistant Property Manager

Location: Letchworth Salary: £30,000 – £35,000 per annum Hours: Monday to Friday, 9:00am – 5:00pm Holiday: 28 days inclusive of bank holidays Job Type: Full-time, Permanent Working Pattern: Office-based / On-site

The Opportunity

Interaction Recruitment are delighted to be recruiting for an established and highly regarded estate agency based in Letchworth, who are looking for an experienced Assistant Property Manager to join their growing lettings and property management team.

This is an excellent opportunity for someone with previous property management or estate agency experience who is looking to develop their career within a professional, customer-focused business with an excellent reputation.

You will work closely with the Property Manager and wider lettings team, supporting the smooth day-to-day management of a portfolio of residential properties and ensuring landlords and tenants receive a consistently high level of service.

The Role

As Assistant Property Manager, your responsibilities will include:

• Supporting the Property Manager with the day-to-day management of residential properties.
• Handling tenant enquiries professionally and efficiently.
• Assisting with property check-ins and check-outs.
• Arranging maintenance, repairs and contractor visits.
• Liaising with landlords, tenants and contractors to ensure issues are resolved promptly.
• Maintaining accurate property records and documentation.
• Preparing inspection reports and following up on outstanding issues.
• Supporting the Lettings Manager with renewals and rent reviews.
• Ensuring relevant property management and lettings procedures are followed.
• Supporting compliance with relevant legislation and company policies.
• Providing a high level of customer service through regular face-to-face, telephone and email communication.
• Carrying out property visits and inspections when required.

About You

The successful candidate will ideally have:

• Previous experience within property management, estate agency or a similar customer-facing role (essential).
• Strong knowledge of residential lettings and property management processes.
• Excellent customer service skills and the ability to deal confidently with tenants and landlords.
• Strong organisational and administrative skills with excellent attention to detail.
• The ability to manage multiple priorities and work effectively in a busy environment.
• Excellent verbal and written communication skills.
• A professional, approachable and solutions-focused attitude.
• Good knowledge of property-related regulations, or a willingness to learn.
• Confidence using Microsoft Office, email, spreadsheets and property/CRM systems.
• The ability to work independently while also contributing positively to a wider team.
• A full UK driving licence and access to your own transport for property visits and inspections.

What's on Offer?

• £30,000 – £35,000 salary, depending on experience.
• Monday to Friday, 9:00am – 5:00pm.
• 28 days' holiday inclusive of bank holidays.
• A permanent, full-time position within an established and reputable property business.
• The opportunity to develop your career within property management and lettings.
• A professional and supportive working environment.