Assistant Project Co-ordinator

United Utilities; Warrington; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare plan

Pension scheme

26 days annual leave (plus 8 bank hols

EVolve Car Scheme

Employee Assistance Plan

Deals and discounts

Job summary

United Utilities in Warrington is seeking an Assistant Project Co-ordinator to support the Project Delivery Team. You will advise, guide, and coordinate with internal and external stakeholders to resolve customer and third-party issues on small, lower-complexity projects.

This role focuses on assisting the Delivery Manager, developing action plans, managing permissions, and ensuring service standards are met; strong communication and organisational skills are essential.

Qualifications

• Proficient in Microsoft Word, Excel and PowerPoint.
• Excellent communication with customers and stakeholders.
• Track record of delivering exceptional customer service.
• Hold a valid UK driving licence.

Responsibilities

• Assist the Delivery Manager and project team in identifying customer and third-party risks for lower complexity projects.
• Develop Customer and Third-Party Action Plans with Environment & Sustainability Planning, Landscape and Ecology.
• Provide guidance on ownership and resolution of customer contacts in line with service standards and SLAs.
• Contribute to project reviews and monthly stakeholder management reports.
• Build strong relationships with Area Engagement Lead and related teams.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Communication skills

Customer service

Full UK driving licence

Job description

We have a opportunity for an Assistant Project Co-ordinator to join us. You will Provide advice, guidance, and support to the Project Delivery Team to ensure that any potential Customer and Third-party issues are identified and resolved. Acting as the focal point for advising the Delivery Manager and project team on the coordination of customer and third-party operations (e.g., network rail and power supply). You will work with both internal and external stakeholders to assist in the delivery of a variety of small and lower complexity projects

What You\'ll Be Doing

• Assisting the Delivery Manager and project team in identifying customer and third-party risks for lower complexity capital projects, as well as customer/street works issues and community investment opportunities.
• Work alongside Environment & Sustainability PLE (Planning, Landscape, and Ecology) to develop Customer and Third-Party Action Plans for projects. Produce the Checklist for identifying third parties and assessing the impact on customers.
• Providing direction and assistance to the Delivery Manager and project team on the ownership and resolution of customer contacts in compliance with the company's guaranteed service standards and service level agreements.
• Contributing to project reviews and input to monthly reports on customer/stakeholder management
• Developing a strong working relationship and lines of communication with the relevant Area Engagement Lead.
• Ensure that all essential customer and Third-Party permissions and consents are in place prior to full approval or start on site.
• Undertake assurance activities such as site visits to monitor project performance for customer and third-party activities.
• When required, provide support to the Third Party and Senior Third Party Co-Ordinators in activities and administrative tasks related to more complex projects.

What You\'ll Bring

• Good understanding of Microsoft applications - Word, Excel, and PowerPoint.
• Communication Skills - able to communicate well with customers, internal and external stakeholders, and be able to adapt your communication style to different scenarios.
• Proven record of providing exceptional customer service
• A Full UK Driving Licence

What We Offer

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes