Assistant Project Co-ordinator

WIBank; Preston; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

26 days leave

Pension up to 14% employer

Performance bonus up to 7.5%

Healthcare plan

Gym discounts

Job summary

WIBank is seeking an Assistant Project Co-ordinator in Lancashire to support the Delivery Manager in coordinating customer and third-party operations across low-complexity projects. You will work with internal and external stakeholders to ensure timely delivery and issue resolution.

The role requires strong Microsoft Office skills, excellent communication, and a proven customer service track record. A full UK driving licence is essential.

Qualifications

• Good understanding of Microsoft applications (Word, Excel, PowerPoint).
• Communication skills to engage with customers and stakeholders.
• Proven track record of providing exceptional customer service.

Responsibilities

• Assist the Delivery Manager in identifying customer and third-party risks for lower complexity projects.
• Develop Customer and Third-Party Action Plans with Environment & Sustainability teams.
• Provide direction on ownership and resolution of customer contacts per SLAs and agreements.
• Contribute to project reviews and monthly reports on customer/stakeholder management.
• Build strong communication with the Area Engagement Lead.
• Ensure all customer and Third-Party permissions are in place before start on site.
• Undertake site visits to monitor project performance for customer/third-party activities.
• Support other coordinators on more complex projects when needed.

Skills

Communication skills

Customer service

Driving licence (UK)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job number UU06501 Country United Kingdom Region Lancashire Location name North Hub Preston - The Lancashire Hub, Preston City Park, Bluebell Way, Preston, Lancashire, PR2 5PE Posting End Date 04/10/2026 Band 6a Role Type Permanent Work hours 37 Hours per Week Salary £38,974

We have a opportunity for an Assistant Project Co-ordinator to join us. You will Provide advice, guidance, and support to the Project Delivery Team to ensure that any potential Customer and Third-party issues are identified and resolved.

Acting as the focal point for advising the Delivery Manager and project team on the coordination of customer and third-party operations (e.g., network rail and power supply). You will work with both internal and external stakeholders to assist in the delivery of a variety of small and lower complexity projects

What You'll Be Doing

• Assisting the Delivery Manager and project team in identifying customer and third-party risks for lower complexity capital projects, as well as customer/street works issues and community investment opportunities.
• Work alongside Environment & Sustainability PLE (Planning, Landscape, and Ecology) to develop Customer and Third-Party Action Plans for projects. Produce the Checklist for identifying third parties and assessing the impact on customers.
• Providing direction and assistance to the Delivery Manager and project team on the ownership and resolution of customer contacts in compliance with the company's guaranteed service standards and service level agreements.
• Contributing to project reviews and input to monthly reports on customer/stakeholder management
• Developing a strong working relationship and lines of communication with the relevant Area Engagement Lead.
• Ensure that all essential customer and Third-Party permissions and consents are in place prior to full approval or start on site.
• Undertake assurance activities such as site visits to monitor project performance for customer and third-party activities.
• When required, provide support to the Third Party and Senior Third Party Co-Ordinators in activities and administrative tasks related to more complex projects.

What You'll Bring

• Good understanding of Microsoft applications - Word, Excel, and PowerPoint.
• Communication Skills - able to communicate well with customers, internal and external stakeholders, and be able to adapt your communication style to different scenarios.
• Proven record of providing exceptional customer service
• A Full UK Driving Licence

What We Offer

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions