Assistant Performance & Workflow Manager

Equans UK & Ireland; Wakefield; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Life Cover 2x annual salary

Employee discount shopping schemes

Cycle to work scheme

CSR days

Learning opportunities and training

Employee Referral Rewards Scheme

Employee networks access

24/7 Employee Assistance Program

Job summary

Equans UK & Ireland is seeking an Assistant Performance & Workflow Manager to join the team at Pinderfields Hospital in Wakefield. This permanent, full-time role (37.5 hours) includes deputising for the Performance & Workflow Manager and delivering performance monitoring, workflow coordination, and compliance reporting across the Pinderfields and Pontefract contract.

You will compile reports, track KPIs, support audits, and maintain CAFM records while liaising with internal and external

Qualifications

• NVQ Level 3 in Business Administration or equivalent preferred.
• Experience in administrative or coordination roles, ideally in facilities management or healthcare.
• Strong IT skills with Microsoft Excel, Word and PowerPoint.
• Familiarity with CAFM systems (Maximo) and reporting tools desirable.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Good knowledge and experience in service delivery.

Responsibilities

• Compile daily, weekly, and monthly performance reports.
• Track KPIs and service failure points.
• Prepare documentation for client audits and monthly meetings.
• Maintain records of planned and reactive tasks in CAFM systems (Maximo).
• Support Compliance, Workflow and Business Support teams with documentation and coordination.
• Develop and review operational processes and action plans.
• Coordinate with internal and external stakeholders for data updates.
• Schedule meetings, walkarounds, and customer satisfaction surveys.
• Draft communications for the wider team.
• Maintain filing systems and ensure compliance evidence is up to date.
• Assist with presentations and reports for senior management and clients.

Skills

Organisational skills

Attention to detail

Communication skills

Multi-tasking

Education

NVQ Level 3 in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

CAFM Maximo

Job description

Equans is looking for an Assistant Performance & Workflow Manager to join our team based at Pinderfields Hospital on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package.

The Assistant to the Performance & Workflow Manager will provide essential administrative, analytical, and coordination support to ensure the smooth operation of performance monitoring, workflow management, and compliance reporting across the Pinderfields and Pontefract Hospital contract. This role is ideal for someone with strong organisational skills, attention to detail, and a proactive approach to supporting service excellence. In the absence of the Performance & Workflow Manager, the Assistant will be expected to deputise and ensure continuity of service delivery. This includes leading team meetings, overseeing the
preparation and distribution of performance reports, maintaining oversight of KPIs and service compliance, coordinating with internal and external stakeholders, and ensuring that all workflow and administrative processes continue to operate smoothly. The Assistant will also act as the primary point of contact for performance-related queries and elevate issues as necessary.

What will you deliver?

• Assist in compiling daily, weekly, and monthly performance reports.
• Support the tracking of KPIs and service failure points.
• Help prepare documentation for client audits and monthly meetings.
• Maintain accurate records of planned and reactive tasks using CAFM systems (e.g.,Maximo).
• Support the Compliance, Workflow, and Business Support teams with documentation and coordination.
• Assist in the development and review of operational processes and action plans.
• Liaise with internal teams and external stakeholders to gather data and updates.
• Schedule and coordinate meetings, walkarounds, and customer satisfaction surveys.
• Draft communications and updates for the wider team.
• Maintain filing systems and ensure all compliance evidence is up to date.
• Support the preparation of presentations and reports for senior management and clients.
• Assist with the implementation of company initiatives and performance improvement plans.

What can we offer you?

On offer is a competitive salary and benefit package, which includes;

• 25 days annual leave(+ public holidays).
• Life Cover equivalent to 2 timesannual salary.
• Employee discount shopping schemes on major brands and retailers.
• Cycle to work scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are you?

• Training in compliance, health & safety, or facilities management .(advantageous).
• NVQ Level 3 in Business Administration or similar (preferred).
• Experience in an administrative or coordination role, ideally within facilities management or a healthcare environment.
• Strong IT skills, particularly in Microsoft Excel, Word, and PowerPoint.
• Familiarity with CAFM systems (e.g., Maximo) and reporting tools is desirable.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Good knowledge and experience in service delivery.

This role includes a Basic DBS check therefore ability to pass is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.