Operations Manager

Equans UK & Ireland; Chipping Barnet; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

25 days annual leave

Life cover 2x salary

Employee discount schemes

Cycle to work

CSR days

Learning opportunities

Referral rewards

Employee networks

Wellbeing support

Job summary

Equans Barnet General Hospital is seeking an Operations Manager to lead the site engineering, fabric and grounds teams on a permanent basis. The role oversees day-to-day operations, staff performance, and subcontractor coordination to ensure high service standards in line with contract requirements.

The post requires strong leadership across facilities management, with experience in KPI/SLA management, budget oversight, and continuous improvement.

Qualifications

• Significant operational management experience within Facilities Management.
• Experience in KPI, SLA and performance-based service regimes.
• Ability to obtain a clear enhanced DBS.

Responsibilities

• Ownership of the day to day site operation, taking responsibility for the delivery of services to the highest standard, ensuring the effective management of staff, the provision of excellent customer service and compliance with contract and company requirements.
• Responsible for the effective management of service delivery whilst complying to all contractual obligations.
• Effectively manage the site operational team and sub-contractors in order to achieve the highest levels of service delivery whilst observing financial efficiencies.
• Manage business supply chains efficiency in order to achieve best value for money in the procurement of goods and services.
• Manage all associated subcontracted services and to ensure that subcontractors are able to carry out their duties in a safe and timely manner and that work is contractually compliant. Review all associated paperwork and oversee regular service review meetings.
• Fulfil health and safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans.
• Responsibility for the delivery of Project works as and when required liaising with Technical staff, Management team and client as required to ensure that projects are delivered on time and to budget.

Skills

Operational leadership

People management

Customer relationships

Strategic planning

Performance management

Contract management

Budget management

Stakeholder management

Tools

CAFM systems

Performance reporting tools

Job description

Equans is looking for an Operations Manager to join our team at Barnet General Hospital (BGH) on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, bonus and benefits package.

The role holder will be responsible for the Operational service performance of the site engineering, Fabric and Grounds team, ensuring the high level of service delivery required by the business and in accordance with the contract specification (PA) and all company procedures.

They will coordinate the site Operational teams, operational staff and subcontractors to deliver service in accordance with company procedures and ensure that activities comply with company and client protocols.

What will you deliver?

• Ownership of the day to day site operation, taking responsibility for the delivery of services to the highest standard, ensuring the effective management of staff, the provision of excellent customer service and compliance with contract and company requirements.
• Responsible for the effective management of service delivery whilst complying to all contractual obligations.
• Effectively manage the site operational team and sub-contractors in order to achieve the highest levels of service delivery whilst observing financial efficiencies.
• Manage business supply chains efficiency in order to achieve best value for money in the procurement of goods and services.
• Manage all associated subcontracted services and to ensure that subcontractors are able to carry out their duties in a safe and timely manner and that work is contractually compliant. Review all associated paperwork and oversee regular service review meetings.
• Fulfil health and safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans.
• Responsibility for the delivery of Project works as and when required liasing with Technical staff, Management team and client as required to ensure that projects are delivered on time and to budget.

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Strong operational leadership, organisational capability and commercial awareness rather than technical expertise, with a particular focus on performance management, workflow control, subcontractor management, customer relationships and continuous improvement.
• Significant operational management experience within Facilities Management.
• Proven experience operating within complex, performance-driven contracts.
• Experience managing KPI, SLA and performance-based service regimes.
• Strong people management and leadership experience within multi-disciplinary teams.
• Experience of subcontractor, supplier and contract management.
• Experience using CAFM systems and performance reporting tools.
• Strong customer relationship and stakeholder management skills.
• Commercial awareness with experience managing budgets, deductions and service performance.
• Excellent planning, organisational and problem-solving skills.
• Ability to obtain a clear enhanced DBS

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR).

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.