Operations Manager

Equans UK & Ireland; Greater London; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Life Insurance

Cycle to work

Learning opportunities

Job summary

Equans is seeking an Operations Manager for North Middlesex University Hospital on a permanent basis. The role is full-time (40 hours per week) with a competitive salary and benefits package.

The role focuses on managing a facilities service under contract, ensuring compliance with procedures, budgets and client protocols, and overseeing subcontractors. The ideal candidate will have hard FM experience, an electrical bias, and strong leadership and HR management skills.

Qualifications

• Proven background in facilities management, with healthcare exposure desirable.
• Electrical bias and strong management abilities are required.
• Good verbal, written and numeric skills; computer literate.

Responsibilities

• Deliver services to the highest standard and manage staff and customer service in line with contract.
• Oversee contractual performance and financial controls to maximise profitability and cost savings.
• Lead service delivery, HR matters, and subcontractor management in a compliant, timely manner.

Skills

Facilities Management

Electrical bias

Stakeholder liaison

Job description

Equans is looking for an Operations Manager to join our team at North Middlesex University Hospital on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary and benefits package.

The purpose of the role is to be responsible for contractual performance through the management of a designated facilities service, ensuring a high level of service is carried out in accordance with the contract specification and company procedures. To manage all associated subcontractors in accordance with company procedures and ensure that activities comply with client protocols.

The ideal candidate will have previous experience in hard FM, an electrical bias and excellent management abilities.

What will you deliver?

• Responsible for the delivery of services to the highest standard, ensuring the effective management of staff, the provision of excellent customer service and compliance with contract and company requirements
• Responsible for the effective management of contractual performance, including the incurrence of financial penalties, to ensure that all services are delivered to the contract specification and that all changes, developments and additional services are recorded accordingly with the commercial activity of the contract
• To exercise financial and commercial controls in the management of expenditure and income within agreed budgets. To maximise profitability of operations and deliver ongoing cost savings
• To assist in the formulation of budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement
• The effective management of all HR related issues for staff ensuring the close liaison with the contract’s HR Manager to ensure that all issues are dealt with in accordance with company procedures and timescales, including probationary and performance reviews, absence, disciplinary, and performance management appraisals
• To lead and manage service delivery and customer contact, to ensure the provision of highest impressions of quality, customer care, proactivity and professionalism to our customer/clients and staff
• To manage all associated subcontracted services and to ensure that subcontractors are able to carry out their duties in a safe and timely manner and that work is contractually compliant. Complete all associated paperwork and conduct regular service review meetings
• To submit quotations, estimates and tenders for additional work as requested and to be responsible for the preparation, accuracy and processing of all accounts following completion of projects/events, in accordance with company guidelines and procedures
• To ensure all equipment is checked as safe prior to use and any defects are reported immediately. Ensure that maintenance schedules are carried out
• To ensure compliance in the completion of COSHH and Risk Assessment records and all associated health and safety documentation, ensuring industry legislation and company quality systems are adhered to and that these areas are effectively managed at all times

What can we offer you?

On offer is a competitive salary and benefits package, which includes:

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Proven background in Facilities Management
• A proven track record working in Healthcare-Desirable
• Previous experience with PFI
• Electrical bias
• Ability to show understanding of Local Authority legislation
• High level of verbal, written and numeric skills and must be computer literate.
• Must be able to work with all stakeholders and operational staff, be self-motivating, able to work on own initiative, liaise and delegate effectively with staff operating in a multi-disciplinary environment

This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

Equality and diversity

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.