Operations Manager

EQUANS; Chipping Barnet; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Life Cover 2x annual salary

Employee discounts

Gym membership discounts

Cycle to work

Holiday purchase

CSR days

Learning opportunities & training

Referral rewards

Employee networks

Employee assistance program

Job summary

Equans is seeking an Operations Manager for Barnet General Hospital on a permanent basis. The role covers day-to-day operations, staff management, customer service, and ensuring contractual compliance while delivering services to the highest standard.

You will oversee subcontractors, optimise supply chains and drive health and safety compliance, with projects delivered on time and to budget. The position offers a competitive salary, bonus and benefits package.

Qualifications

• Strong operational leadership and staff management experience in facilities/ FM.
• Proven track record in contract and subcontractor management.
• Effective KPI/SLA oversight and performance reporting skills.

Responsibilities

• Own the day-to-day site operation and ensure services meet high standards.
• Manage service delivery in line with contractual obligations and budgets.
• Lead the site operations team and subcontractors to achieve best value and compliance.
• Oversee supply chains to secure best value for goods and services.
• Ensure health and safety compliance per company policies and plans.
• Coordinate delivery of projects on time and within budget.

Skills

Operational leadership

People management

Contract management

Subcontractor management

Customer relationships

Budget awareness

Planning & organisation

Problem solving

Health & safety

Tools

CAFM systems

Job description

Equans is looking for an Operations Manager to join our team at Barnet General Hospital (BGH) on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, bonus and benefits package.

What will you deliver?

• Ownership of the day to day site operation, taking responsibility for the delivery of services to the highest standard, ensuring the effective management of staff, the provision of excellent customer service and compliance with contract and company requirements.
• Responsible for the effective management of service delivery whilst complying to all contractual obligations.
• Effectively manage the site operational team and sub-contractors in order to achieve the highest levels of service delivery whilst observing financial efficiencies.
• Manage business supply chains efficiency in order to achieve best value for money in the procurement of goods and services.
• Manage all associated subcontracted services and to ensure that subcontractors are able to carry out their duties in a safe and timely manner and that work is contractually compliant. Review all associated paperwork and oversee regular service review meetings.
• Fulfil health and safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans.
• Responsibility for the delivery of Project works as and when required liasing with Technical staff, Management team and client as required to ensure that projects are delivered on time and to budget.

What can we offer you?

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Strong operational leadership, organisational capability and commercial awareness rather than technical expertise, with a particular focus on performance management, workflow control, subcontractor management, customer relationships and continuous improvement.
• Significant operational management experience within Facilities Management.
• Experience managing both Hard FM service delivery.
• Proven experience operating within complex, performance-driven contracts.
• Experience managing KPI, SLA and performance-based service regimes.
• Strong people management and leadership experience within multi-disciplinary teams.
• Experience of subcontractor, supplier and contract management.
• Experience using CAFM systems and performance reporting tools.
• Strong customer relationship and stakeholder management skills.
• Commercial awareness with experience managing budgets, deductions and service performance.
• Excellent planning, organisational and problem-solving skills.
• Ability to obtain a clear enhanced DBS

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR).

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.