Assistant Performance and Operations Manager

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 31,000 - 38,000; Full time

Job summary

The University Hospitals Bristol NHS Foundation Trust is seeking an Assistant Performance and Operations Manager for the Children's Emergency Department. This full-time role involves managing operations and performance, data analysis, and staff oversight to enhance service delivery at Bristol Royal Hospital for Children. Candidates should be proactive and possess a degree-level education or relevant experience in a healthcare setting.

Qualifications

• Educated to GCSE grade C or above in English Language and Maths.
• Educated to degree level in relevant subject or equivalent experience.
• Evidence of commitment to continuing personal development.

Responsibilities

• Prepare and present performance summary reports to clinical team and management.
• Oversee performance data validation for reporting to NHSE.
• Line manage the admin team within the department.

Skills

Organisational skills

Interpersonal skills

Communication skills

Education

GCSE in English Language and Maths

Degree in relevant subject or equivalent experience

Job description

This post is only open to internal applicants.

Assistant Performance and Operations Manager

Band 5

Main area Children's Emergency Department Grade Band 5 Contract Permanent Hours Full time - 37.5 hours per week Job ref 387-WC8644-MF

Site Bristol Royal Hospital for Children Town Bristol Salary £31,048 - £37,796 pa Salary period Yearly Closing 19/06/2025 23:59

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Assistant Performance and Operations Manager in Children's Emergency Department - Bristol Royal Hospital for Children

This role has been established within Paediatric Services at the Children's Hospital to work closely with the Performance & Operations Manager, General Manager and Clinicians. The post-holder will manage operational activities, performance, data analysis and staff within Children's Emergency Department at UHBW NHS Trust.

The post-holder will oversee the performance of the Children’s Emergency Department, completing data analysis reports where required. The post holder will contribute to the delivery of challenging performance targets through validation and effective communication and liaison with Consultant, medical, nursing and administrative staff across the BRHC on a day to day basis.

The post holder will line manage the Reception Team Supervisor providing training and support for the team, including the management of annual leave, sickness, appraisals and ensuring sufficient cover is provided.

Main duties of the job

• To prepare, produce and present performance summary reports to the wider Children's ED clinical team and Divisional Management Team
• Oversee performance and ensure timely validation of data to enable reporting to NHSE daily, and in line with month end targets
• Produce comprehensive performance reports detailing areas for concern and suggested improvements, working closely with management team and wider hospital to enact new processes to improve performance
• To line manage the admin team within the department
• Provide ongoing suggestions to improve processes to ensure effectiveness
• Play an active role in service redesign projects and development of process identified
• Act as a day to day point of contact for clinicians, Divisional management team, Clinical Site Team and the wider hospital

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Educated to degree level in relevant subject or equivalent experience
• Evidence of commitment to continuing personal development
• A pride in the quality and accuracy of your work and attention to detail
• Co-operative, helpful and flexible attitude to work
• Genuine interest in the structure and work of the Trust
• Willingness to undertake training and develop additional skills
• Forward thinking, innovative and proactive approach to work
• Ability to concentrate to produce reports, transcribing minutes when there may be interruptions to deal with and unforeseen events

Skills and Abilities

• Excellent organisational and administrative skills with a high level of accuracy
• Ability to quickly understand complex concepts and prioritise accordingly
• Excellent communication and interpersonal skills in order to build and maintain positive working relationships with internal colleagues & external clients
• Ability to work under own discretion and initiative with a methodical and organised approach without supervision
• Proven ability to meet deadlines and work under pressure with skills relating to prioritisation, delegation and time management
• Ability to work as part of a team
• Ability to deal with occasional distressing or emotional circumstances

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Charlie Hallett Job title Assistant General Manager Email address [e-mail] Telephone number 0117 34 21153 Additional information

Charlie Hallett

Assistant General Manager for Paediatric Medical Specialities, BRHC