Assistant Performance and Operations Manager

NHS; Bristol; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading healthcare provider in Bristol seeks an Assistant Performance and Operations Manager for the Children's Emergency Department. You will oversee performance management and data analysis, directly support team development, and contribute to efficiency in service delivery. The role offers an opportunity to impact pediatric care in a dynamic environment.

Qualifications

• Experience in motivating and developing a team.
• Knowledge of performance targets and KPIs.
• Educated to GCSE grade C or above in English and Maths.

Responsibilities

• Manage operational activities and performance in the Children's Emergency Department.
• Oversee performance reporting and data validation.
• Line manage the admin team and provide training.

Skills

Organizational skills

Communication

Team management

Education

Degree in a relevant subject

Job description

Job summary

Assistant Performance and Operations Manager in Children's Emergency Department - Bristol Royal Hospital for Children

This role has been established within Paediatric Services at the Children's Hospital to work closely with the Performance & Operations Manager, General Manager and Clinicians. The post-holder will manage operational activities, performance, data analysis and staff within Children's Emergency Department at UHBW NHS Trust.

The post-holder will oversee the performance of the Children's Emergency Department, completing data analysis reports where required. The post holder will contribute to the delivery of challenging performance targets through validation and effective communication and liaison with Consultant, medical, nursing and administrative staff across the BRHC on a day to day basis.

The post holder will line manage the Reception Team Supervisor providing training and support for the team, including the management of annual leave, sickness, appraisals and ensuring sufficient cover is provided.

Main duties of the job

• To prepare, produce and present performance summary reports to the wider Children's ED clinical team and Divisional Management Team
• Oversee performance and ensure timely validation of data to enable reporting to NHSE daily, and in line with month end targets
• Produce comprehensive performance reports detailing areas for concern and suggested improvements, working closely with management team and wider hospital to enact new processes to improve performance
• To line manage the admin team within the department
• Provide ongoing suggestions to improve processes to ensure effectiveness
• Play an active role in service redesign projects and development of process identified
• Act as a day to day point of contact for clinicians, Divisional management team, Clinical Site Team and the wider hospital

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,048 to £37,796 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

387-WC8644-MF

Job locations

Bristol Royal Hospital for Children

Upper Maudlin St

Bristol

BS2 8BJ

Job description Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Job description Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification Knowledge and Experience Essential

• Experience of motivating and developing a team
• Patient / customer focus experience
• NHS or public sector experience
• Experience of working in a multi-disciplinary team and liaising with key stakeholders to drive continued service improvements
• Knowledge of performance targets and KPI for urgent and emergency patient care

Desirable

• Experience of managing a range of staff and adhering to HR Process
• Experience of manging complaints and incidents to resolve in a timely manner
• Proven experience of formally training and managing staff performance

Qualifications and Training Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Educated to degree level in relevant subject or equivalent experience
• Evidence of commitment to continuing personal development

Aptitudes Essential

• A pride in the quality and accuracy of your work and attention to detail
• Co-operative, helpful and flexible attitude to work
• Genuine interest in the structure and work of the Trust
• Willingness to undertake training and develop additional skills
• Forward thinking, innovative and proactive approach to work
• Ability to concentrate to produce reports, transcribing minutes when there may be interruptions to deal with and unforeseen events

Skills and Abilities Essential

• Excellent organisational and administrative skills with a high level of accuracy
• Ability to quickly understand complex concepts and prioritise accordingly
• Excellent communication and interpersonal skills in order to build and maintain positive working relationships with internal colleagues & external clients
• Ability to work under own discretion and initiative with a methodical and organised approach without supervision
• Proven ability to meet deadlines and work under pressure with skills relating to prioritisation, delegation and time management
• Ability to work as part of a team
• Ability to deal with occasional distressing or emotional circumstances

Person Specification Knowledge and Experience Essential

• Experience of motivating and developing a team
• Patient / customer focus experience
• NHS or public sector experience
• Experience of working in a multi-disciplinary team and liaising with key stakeholders to drive continued service improvements
• Knowledge of performance targets and KPI for urgent and emergency patient care

Desirable

• Experience of managing a range of staff and adhering to HR Process
• Experience of manging complaints and incidents to resolve in a timely manner
• Proven experience of formally training and managing staff performance

Qualifications and Training Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Educated to degree level in relevant subject or equivalent experience
• Evidence of commitment to continuing personal development

Aptitudes Essential

• A pride in the quality and accuracy of your work and attention to detail
• Co-operative, helpful and flexible attitude to work
• Genuine interest in the structure and work of the Trust
• Willingness to undertake training and develop additional skills
• Forward thinking, innovative and proactive approach to work
• Ability to concentrate to produce reports, transcribing minutes when there may be interruptions to deal with and unforeseen events

Skills and Abilities Essential

• Excellent organisational and administrative skills with a high level of accuracy
• Ability to quickly understand complex concepts and prioritise accordingly
• Excellent communication and interpersonal skills in order to build and maintain positive working relationships with internal colleagues & external clients
• Ability to work under own discretion and initiative with a methodical and organised approach without supervision
• Proven ability to meet deadlines and work under pressure with skills relating to prioritisation, delegation and time management
• Ability to work as part of a team
• Ability to deal with occasional distressing or emotional circumstances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Bristol Royal Hospital for Children

Upper Maudlin St

Bristol

BS2 8BJ

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Bristol Royal Hospital for Children

Upper Maudlin St

Bristol

BS2 8BJ

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)