Assistant Operations Manager

Cheddar Gorge and Caves; Cheddar; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector is looking for an Operations Team Leader to oversee daily operations at Cheddar Gorge and Caves. The role involves team management, enhancing customer experiences, and ensuring exceptional service quality. Successful applicants will have a strong customer focus and experience in managing teams. This is a permanent position offering 40 hours per week with competitive benefits including holiday, discounts, and pension.

Benefits

29 days holiday inclusive of bank holidays

Complimentary tickets to Longleat (18 per annum pro rata)

50% off Annual passes for Friends and Family

Discounts on food and beverages

20% off VIP Experiences

10% off Accommodation

Company Pension

Life assurance cover

Qualifications

• Experience in managing a team in a customer service role.
• Ability to motivate and engage team members.
• Demonstrated customer service excellence.

Responsibilities

• Oversee daily operations and ensure exceptional customer service.
• Coach team members to enhance service levels.
• Manage site performance in absence of senior management.

Skills

Customer Focus

Team Management

Business Acumen

Motivation

Service Values

Job description

What will this role entail?

Reporting to the Operations Manager, you’ll be responsible for the day to day running of the operation. You'll be someone who constantly offers support and guidance to your team, helping them deliver the best results possible. You will be responsible for team engagement, customer experiences, generating revenue and converting this revenue to profit.

Key Duties Will Include

• Delivering a culture of exceptional customer service by coaching direct reports and encouraging them to drive service levels
• Making sure your presence is highly visible in all areas at peak trading periods
• Assist the General/Operations Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey (guiding, retail and food and beverage)
• Deliver an exceptional food and beverage offering, where quality and service is outstanding
• Take responsibility for the overall site performance in the absence of the General Manager and Operations Manager
• Seek opportunities to recognise and appreciate those that go the extra mile or create amazing experiences for our customers
• Consistent delivery of the Longleat and Cheddar brand values, creating and leading a culture of exceptional customer service
  
  

What will I need to be considered for this vacancy?

• We are happy to consider applicants from any industry sector, as long as you can demonstrate experience of running a team and can motivate and create excitement around coming to work!
• Previous experience of managing a team of direct reports in a face-to-face customer service role
• A strong customer focus with service values and maintains the emphasis upon 'top line' thinking
• Ability to bring business acumen to decision making and understands the commercial drivers of the business
• Evidence of setting an example for customer service and interaction.
• Committed to their own and other's development
• Evidence of being able to manage and drive new initiatives through others
• Experience in a catering or hospitality environment is preferred, but not essential.
  
  

What will I receive in return?

We offer a range of attractive benefits that include;

• 29 days holiday inclusive of bank holidays
• Complimentary tickets to Longleat, 18 per annum pro rata.
• 50% off Annual passes for your Friends and Family, free entry for yourself.
• Discounts on food and beverages and retail merchandise
• 20% off VIP Experiences, 10% off Accommodation.
• Company Pension
• Life assurance cover and more perks.
  
  

You’ll be employed on a permanent 40 hour contract working 5 days out of 7, including weekends, evening and bank holidays as required. Earliest start time 8am, latest finish time 8pm, varying in accordance with opening times.

Location: Cheddar Gorge and Caves (Cheddar, Somerset)

All applications to be submitted online, and strictly no agency calls or agency CV submissions.

We reserve the right to close this advertisement early if enough suitable applicants are received.