Assistant Performance and Operations Manager

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking an Assistant Performance and Operations Manager for the Children's Emergency Department in Bristol. The role involves managing operational activities, overseeing performance metrics, and leading a team to enhance service effectiveness. Candidates should possess strong analytical and communication skills, along with relevant experience in healthcare management.

Qualifications

• Experience in managing operational activities in a healthcare setting.
• Strong analytical skills for data validation and reporting.
• Ability to effectively communicate with clinical and administrative staff.

Responsibilities

• Manage operational activities and performance within the Children's Emergency Department.
• Oversee performance reports and ensure timely data validation.
• Line manage the admin team and support service redesign projects.

Skills

Data analysis

Communication

Team management

Education

Relevant degree or experience in healthcare management

Job description

Assistant Performance and Operations Manager in Children's Emergency Department - Bristol Royal Hospital for Children

This role has been established within Paediatric Services at the Children's Hospital to work closely with the Performance & Operations Manager, General Manager, and Clinicians. The post-holder will manage operational activities, performance, data analysis, and staff within the Children's Emergency Department at UHBW NHS Trust.

The post-holder will oversee the performance of the Children’s Emergency Department, completing data analysis reports where required. They will contribute to delivering challenging performance targets through validation, effective communication, and liaison with Consultants, medical, nursing, and administrative staff across BRHC on a daily basis.

The post-holder will line manage the Reception Team Supervisor, providing training and support, including managing annual leave, sickness, appraisals, and ensuring sufficient cover.

• Prepare, produce, and present performance summary reports to the wider Children's ED clinical team and Divisional Management Team.
• Oversee performance and ensure timely validation of data to enable reporting to NHSE daily and in line with month-end targets.
• Produce comprehensive performance reports detailing areas for concern and suggested improvements, working closely with management and the wider hospital to implement new processes to enhance performance.
• Line manage the admin team within the department.
• Provide ongoing suggestions to improve processes for effectiveness.
• Participate actively in service redesign projects and process development.
• Act as a day-to-day contact for clinicians, Divisional management, the Clinical Site Team, and the wider hospital.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with over 13,000 staff and more than 100 clinical services across 10 sites, serving a population of over 500,000 in South West England. UHBW has been rated 'Good' by the CQC and is committed to delivering excellent care, innovation, and research. Our hospitals offer a vibrant city life close to countryside and seaside locations, with easy access to the South West's attractions.

UHBW is dedicated to safeguarding children, young people, and vulnerable adults. As an equal opportunities employer, we aim to recruit a diverse workforce that reflects the community we serve and to design services around individual patient needs.

For further details or informal visits, contact:

Name: Charlie Hallett
Job Title: Assistant General Manager
Email: [e-mail]
Telephone: [phone]

Charlie Hallett
Assistant General Manager for Paediatric Medical Specialities, BRHC