Assistant Patient Pathway Coordinator (CAT 1) 30 hours p/w

Royal Berkshire NHS Foundation Trust; Reading, Henley-on-Thames; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider in Reading is seeking a part-time Band 3 Assistant Patient Pathway Coordinator. This role, requiring 30 hours per week, involves supporting patient pathways and ensuring high levels of patient satisfaction through effective communication and administration tasks. The successful candidate will join a dedicated team and must possess excellent interpersonal skills, GCSEs, and relevant experience, primarily within the NHS. The role offers competitive pay and a supportive working environment.

Qualifications

• Educated to GCSE level or equivalent in Mathematics and English.
• Experience of working in the NHS.
• Willingness to learn new skills.

Responsibilities

• Help provide a smooth transition for patients through their treatment pathway.
• Complete key administrative tasks for department functionality.
• Be an accessible, customer-focused, knowledgeable point of contact.

Skills

Excellent interpersonal skills

Good communication skills

Customer service skills

Computer literacy

Education

GCSE or equivalent

NVQ Level 3 in Business Administration/Customer Care

Computer Literacy Course, e.g. ECDL

Job description

PLEASE NOTE: PREVIOUS APPLICANTS NEED NOY REAPPLY

Band 3 Assistant Patient Pathway Coordinator (CAT 1 - ENT, Maxillofacial and Plastic Surgery)

This is a part-time post for 30 hours per week.

Shift Patterns: 30 hours per week over 4 days; working 08:00 am - 17:00 pm Monday to Friday.

This role is based at both Townlands Hospital, Henley-on-Thames and the Royal Berkshire Hospital, Reading.

The Clinical Administration Team (CAT 1) is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.

We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. You will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Main duties of the job

You will be responsible for helping provide a smooth transition for patients as they move through their treatment pathway.

Duties will include completing key administrative tasks which are vital to enable the department to function safely and to a high standard.

You need to be flexible and willing to learn new skills. You should be educated to GCSE level or equivalent in Mathematics and English, with good evidence of computer literacy.

You will also have very good communication skills and be able to work with minimal supervision.

About us

Henley-on-Thames and Reading both sit on the river Thames and are served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Henley-on-Thames and Reading are wonderful places to live, work and play and provide excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

Please refer to the attached Job Description and Person Specification for further details of the post.

Person Specification

Qualifications

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent
• Computer Literacy Course, e.g. ECDL
• Experience of working in the NHS

Knowledge

• Excellent interpersonal skills
• Understanding of patient priorities and performance targets related to appointments and waiting times
• Good knowledge of speciality - specifically patient pathways
• Experience of using digital dictation systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearpro-rata per annum