Assistant Patient Administrator - Outpatient Receptionist

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare trust in London is seeking an Assistant Patient Administrator in Outpatient Reception. The role involves providing a customer-focused reception service and administrative support to patients and healthcare professionals. Candidates must have prior reception experience and strong communication skills. Working hours are flexible within 8am-6pm, Monday to Friday. The ideal candidate should be friendly, organised, and able to work in a busy environment.

Benefits

Flexible working arrangements

Commitment to equality and diversity

Qualifications

• Educated to GCSE level or equivalent.
• Previous clerical experience including computer use.
• Experience of working within a customer-driven service.

Responsibilities

• Provide a customer-focused reception service for all patients and visitors.
• Check in and book patient appointments in a timely manner.
• Interact with patients and relatives in a sensitive manner.

Skills

Customer service

Communication

Organizational skills

Team player

Education

GCSE or equivalent

English & Mathematics GCSE or equivalent

Tools

Hospital patient administration system

Cerner

Job description

Assistant Patient Administrator - Outpatient Receptionist

Chelsea and Westminster Hospital NHS Foundation Trust

The closing date is 22 December 2025

We are looking for a friendly, self‑motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient‑focused reception service working in our Outpatient Reception.

If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.

The successful candidate must have previous reception experience and have excellent communication and customer service skills.

Working Hours are between 8am‑6pm Monday — Friday

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

The post holder will be required to work in one of the following areas, providing cross cover where necessary:

• Reception
• Outpatient Clinic Offices

About us

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top‑performing and safest trusts. We operate two main acute hospital sites – Chelsea and Westminster Hospital and West Middlesex University Hospital – along with award‑winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six‑month probationary period.

Some roles may require weekend shifts at multiple sites.

Job responsibilities

Reception

• Provide a customer‑focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients queries where possible and directing them accordingly
• Ensure the reception areas are always manned and patients are kept informed of any delays in being seen
• Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation
• Interact with patients and relatives in a sensitive and empathetic manner
• Process all follow‑up appointments as patients leave the department in line with guidelines, escalating any capacity concerns.
• Make up community and hospital notes using Cerner
• Help with answering the ANC phones and dealing with patient queries

Person Specification

Education & Qualification

• Educated to GCSE level or equivalent
• English & Mathematics GCSE or equivalent
• Able to use hospital patient administration system

Experience

• Previous clerical experience including computer use
• Experience of working within a customer‑driven service
• Experience of front of house (Reception)
• Working in NHS or other health environment

Personal Skills

• Be able to prioritise your workload
• Be friendly and smile at all times when greeting visitors/patients
• Be a good team player

Skills and knowledge

• Ability to work under supervision as part of a team
• Good organisational skills in order to plan and prioritise workload Willing to learn new systems
• Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels.
• Knowledge of filing systems
• Able to file accurately and pay attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust