Assistant Patient Administrator - Inpatient Wards

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; Sur place; GBP 22 000 - 25 000; Plein temps

Résumé du poste

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an Assistant Patient Administrator - Band 2 Ward Clerk to join our inpatient wards. The role involves welcoming patients, providing administrative support to a diverse team including clinical staff, and ensuring high standards of customer service.

You will work 37.5 hours per week, with shifts across Saturday to Wednesday including Bank Holidays, and may be required to cover reception and ward areas as needed.

Responsabilités

• Provide administrative support to a diverse team including clinical staff.
• Deliver high-quality customer service in line with trust values.
• Liaise between patients, doctors and other healthcare professionals.
• Cover Ward and Reception areas as required.

Description du poste

Assistant Patient Administrator - Band 2 Ward Clerk

37.5 hrs per week

Working Saturday, Sunday, Monday, Tuesday and Wednesday including Bank Holidays

We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You should be friendly and empathetic.

You will be expected to provide administrative support to a diverse team including clinical staff.

The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where necessary:

• Wards
• Reception

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites - Chelsea and Westminster Hospital and West Middlesex University Hospital - along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and childrens services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

For further details / informal visits contact: Name: Julie Crook Job title: Team Leader Email address: [e-mail] Telephone number: 020 8321 6844