Facilities General Manager - North

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 65,000 - 90,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an experienced General Manager Facilities to lead the Trust's Facilities and Soft FM across Wexham Park Hospital, the CDC, Heatherwood Hospital and community sites. You will provide strategic and operational leadership to ensure safe, high‑quality, patient‑focused services that meet NHS standards.

Key duties include overall management of Catering, Domestic, Portering, Security, Linen, Waste, Pest Control and Window Cleaning, driving service

Qualifications

• Significant experience managing large multidisciplinary Facilities or Hotel Services teams.
• Knowledge of NHS standards, regulations, and best practice relevant to Facilities Services.
• Experience of successfully managing change within a large and diverse workforce.
• Evidence of strategic and business planning, policy development, reporting, negotiation and stakeholder management.

Responsibilities

• Leading Catering, Domestic, Portering, Security, Linen & Laundry, Waste Management, Pest Control and Window Cleaning services across multiple sites.
• Developing and implementing strategic and operational service plans.
• Monitoring performance against key performance indicators and quality standards.
• Driving service transformation, innovation and continuous improvement.
• Ensuring compliance with all relevant legislation, NHS guidance and regulatory requirements.
• Managing complex budgets and delivering financial targets, including Cost Improvement Programmes (CIPs).
• Leading workforce development, recruitment, retention and engagement activities.
• Supporting business case development and major Trust projects.

Skills

Analytical skills

Project management

Financial literacy

Education

Degree level education

CPD evidence

Tools

Microsoft Office

Facilities management systems

Job description

Job Overview

An exciting opportunity has arisen for an experienced and dynamic leader to join Frimley Health NHS Foundation Trust as General Manager Facilities.

Job Overview

An exciting opportunity has arisen for an experienced and dynamic leader to join Frimley Health NHS Foundation Trust as General Manager Facilities.

Reporting to the Associate Director Estates & Facilities, the postholder will be responsible for the effective and efficient delivery of Facilities and Support Services across Wexham Park Hospital, CDC, Heatherwood Hospital and Community sites.

The role provides strategic and operational leadership for a wide range of Soft FM services, ensuring the delivery of safe, high-quality, patient-focused services that support the Trust's strategic objectives, regulatory requirements and commitment to excellence in patient care.

The postholder will be responsible for the operational and strategic management of:

• Catering Services, including patient feeding and staff catering services.
• Domestic Services, including planned and reactive cleaning.
• Portering Services.
• Security Services.
• Linen and Laundry Services.
• Waste Management Services.
• Pest Control Services.
• Window Cleaning Services.
• PLACE and Premises Assurance Model (PAM) performance for Soft FM services.
• Associated Facilities contracts and contractor management arrangement.

Main duties of the job

The General Manager Facilities will provide leadership and direction for the Trust's Facilities services, ensuring that services are delivered efficiently, effectively, and in accordance with statutory, regulatory and NHS standards. The postholder will work closely with clinical and non-clinical colleagues to enhance patient experience, drive service improvements, and ensure Facilities services are fully integrated into the Trust's strategic and operational plans.

Key Responsibilities Include

Leading Catering, Domestic Services, Portering, Security, Linen & Laundry, Waste Management, Pest Control and Window Cleaning services across multiple sites.

Developing and implementing strategic and operational service plans.

Monitoring performance against key performance indicators and quality standards.

Driving service transformation, innovation and continuous improvement.

Ensuring compliance with all relevant legislation, NHS guidance and regulatory requirements.

Managing complex budgets and delivering financial targets, including Cost Improvement Programmes (CIPs).

Leading workforce development, recruitment, retention and engagement activities.

Supporting business case development and major Trust projects.

Participating in out-of-hours and on-call management arrangements

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join Us

Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

The General Manager Facilities will be responsible for the overall management and delivery of Facilities services across Wexham Park Hospital, CDC, Heatherwood Hospital and Community sites.

The postholder will ensure that all services are delivered in line with Trust objectives, statutory requirements and national standards whilst maintaining a strong focus on patient experience, quality, safety and efficiency.

The role has overall responsibility for the delivery and performance of:

• Catering Services, including patient feeding, staff dining and retail catering operations.
• Domestic Services, ensuring high standards of cleanliness and infection prevention.
• Portering Services, supporting patient flow and clinical operations.
• Security Services, ensuring a safe environment for patients, visitors and staff.
• Linen and Laundry Services.
• Waste Management Services.
• Pest Control Services.
• Window Cleaning Services.
• Soft FM PLACE and PAM assessments and associated assurance requirements.
• Management of Facilities contracts and contractor performance.

Person specification

Essential criteria

• Significant experience managing large multidisciplinary Facilities or Hotel Services teams
• Knowledge of NHS standards, regulations, and best practice relevant to Facilities Services
• Experience of successfully managing change within a large and diverse workforce
• Evidence of strategic and business planning, policy development, reporting, negotiation and stakeholder management

Desirable criteria

• Experience of managing large-scale outsourced contracts or commercial service arrangements

Skills & Knowledge

Essential criteria

• Excellent project, programme, financial, numerical and analytical skills
• Competence in Microsoft Office and relevant Facilities, performance and financial management systems
• Sound working knowledge of Facilities Support Services, governance, compliance, quality assurance and risk management

Desirable criteria

• Knowledge of Model Health System benchmarking, Patient-Led Assessments of the Care Environment and the Premises Assurance Mode

Qualifications

Essential criteria

• Educated to degree level or able to demonstrate an equivalent level of specialist knowledge and experience
• Evidence of relevant continuing professional development

Desirable criteria

• Further management qualification

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.