Assistant Optics Store Manager — Lead Team & Patient Care

Zest Optical; Cambridge; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Annual Bonus scheme

Staff discounts

Company benefits

Job summary

Zest Optical in Cambridge is seeking an Assistant Store Manager to join a modern independent opticians. This full-time role offers a salary of £30,500 and involves supporting the Store Manager, leading a team, and maintaining high service and presentation standards.

You will assist patients with frame and lens selection, dispense spectacles, and manage appointments and operations on a rota basis, helping drive performance while delivering an exceptional patient experience.

Qualifications

• Previous experience working within an optical setting is essential.
• Supervisory, Team Leader or management experience within optics.
• Confident communicator with the ability to motivate and support others.
• Strong organisational skills with excellent attention to detail.
• Commercially aware with a passion for delivering outstanding customer service.
• Positive, proactive approach with a willingness to take initiative.
• Interest in premium eyewear and delivering an exceptional patient experience.

Responsibilities

• Support the Store Manager with the day-to-day running of the practice.
• Lead, motivate and develop the team to deliver an exceptional customer experience.
• Act as a key point of contact on the shop floor, ensuring high standards are maintained throughout the day.
• Deliver a high standard of customer service at every stage of the patient journey.
• Support patients with frame and lens selection, offering tailored advice based on their needs.
• Dispense spectacles accurately and confidently, explaining prescription details clearly.
• Carry out adjustments, fittings and minor repairs to ensure the best possible fit.
• Help drive commercial performance through excellent service and team engagement.
• Maintain high standards of visual merchandising and store presentation.
• Support with appointments, administration and operational tasks to ensure the practice runs smoothly.
• Take ownership of the practice in the Store Manager's absence when required.

Skills

Optical experience

Leadership

Customer service

Communication

Job description

Zest Optical in Cambridge is seeking an Assistant Store Manager to join a modern independent opticians. This full-time role offers a salary of £30,500 and involves supporting the Store Manager, leading a team, and maintaining high service and presentation standards.

You will assist patients with frame and lens selection, dispense spectacles, and manage appointments and operations on a rota basis, helping drive performance while delivering an exceptional patient experience.