Assistant Operations Manager (internal only)

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 42,000 - 56,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking an Assistant Operations Manager for the Emergency Centre to drive improvements in patient flow, operational performance and quality of care aligned with the Trust’s Operational Delivery Plan.

The post involves supporting the day-to-day management of services across Acute Medicine and the Emergency Department, building strong relationships with MDTs and senior clinical leaders.

Responsibilities

• Support the Centre Manager and Operational Managers in delivering the service area's strategic and operational objectives.
• Assist in driving improvements in operational performance, patient flow and quality of care.
• Maintain effective relationships with MDTs, Matrons, Clinical Directors and other teams to support delivery.
• Contribute to efficient use of resources and continuous service improvement across the Emergency Centre.

Job description

Job overview

An exciting opportunity has arisen to join the Emergency Centre as an Assistant Operations Manager. This role offers the chance to be part of a dynamic and forward-thinking operational team, committed to driving measurable and sustainable improvements in operational performance, patient flow and quality of care aligned to the Trust's Operational Delivery Plan. Working closely with both Operational and Clinical Leads, the post holder will support the day-to-day operational management of services across Acute Medicine and the Emergency Department. The role requires the ability to build and maintain effective relationships, enabling delivery against a range of priorities in a fast-paced environment. We are looking for a committed, adaptable, and proactive individual with a genuine passion for supporting multidisciplinary teams (MDTs). The successful candidate will contribute to the operational, workforce, and financial performance of the Emergency Centre, collaborating with colleagues across other divisions and departments, while maintaining a visible and supportive presence within clinical areas. A critical aspect of role involves fostering strong communication and collaborative working relationships with Matrons, Clinical Directors and wider clinical and non-clinical teams, as well as with key internal and external stakeholders. This role will require cross-site working across both the Royal Shrewsbury Hospital and Princess Royal Hospital throughout the working week.

Main duties of the job

Working closely with the Operational Managers, Centre Manager and Clinical Directors for the specialties, the post holder is responsible for supporting the Centre Manager and Operational Managers in the management of the business activities of the service area to ensure delivery of its strategic and operational objectives in line with the Operational Delivery Plan and Accountability Agreement.

You will have a project to lead on and you will also have service areas that you will be responsible for.

The post holder will work closely with the Operational Managers and Centre Manager to ensure efficient and effective management of all resources in order to deliver safe, high quality and effective clinical services in an environment of continuous improvement.

The post holder will work with other Centres and Divisional Leads as required to delivery the Trust's overall strategic objectives, ensuring that the patient experience is a key priority.

A critical aspect of the role involves fostering strong communication and collaborative working relationships with Matrons, Clinical Directors and wider clinical and non-clinical teams, as well as with key internal and external stakeholders.

All duties must be undertaken in line with the Department of Health's Code of Conduct for NHS Managers and in accordance with the Trust's values, upholding the highest of standards of professionalism, integrity and accountability.

Working for our organisation

The successful applicant will be working closely with other members of the Emergency Centre Management Leadership team to deliver a quality, patient-focused service.

The team are continually looking for ways to develop innovative ideas and ways of working, ensuring our services continue to match the rapid pace of growth in the Emergency and Acute Medicine Departments

This post will require cross-site working between hospital sites.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team - clinical or non-clinical - plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values - ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.