Operations Manager - Development

West Midlands Ambulance Service University Nhs Foundation Trust; Dudley; On-site; GBP 40,000 - 48,000; Full time

Job summary

West Midlands Ambulance Service University NHS Foundation Trust is offering a Band 6 development role with regional travel across Trust sites. The post involves joining a rotation that includes a regional and local training mix, plus completion of SORT training and a competency portfolio.

You will report to the Senior Operations Manager and participate in the OM Development programme. The role requires HCPC registered Paramedic status with at least 2 years post-qualification experience and

Qualifications

• Must be HCPC registered as Paramedic with 2+ years post-qualification experience.
• Completion of the NQP consolidation period and portfolio submission/sign-off.
• Must have attended and completed the 5 Day Mentor Course.

Responsibilities

• Provide leadership and management to operational/non-operational staff to ensure high quality service and KPIs.
• Oversee estates, medicines management and infection control across the area.
• Lead and motivate staff, support mentors, and participate in clinical competency panels.

Skills

Managerial / supervisory

Independent working

Flexibility

Education

HCPC Registered Paramedic

NQP consolidation period & portfolio submission

5 Day Mentor Course

Job description

Job summary

Base: Regional with the expectation to travel across Trust sites as required
Hours: As required on ad-hoc basis alongside your normal rostering

Main duties of the job

Should you wish to be considered for this opportunity you are required to be a qualified Paramedic with a minimum of 2 years post qualification experience and have completed the Newly Qualified Paramedic consolidation period and portfolio along with completion of the NARU Operational Commanders & SORT Practitioners courses.
If you are currently on a secondment to a specialist role (for example, HART, Clinical Validation, Patient Safety etc.) then you must be willing to return back to your base HUB at the beginning of your development programme and your secondment will cease.
If you are currently working in a substantive position in a specialist role (for example, HART, Clinical Validation, Patient Safety etc.) then you must be willing to transfer to an operational HUB agreed by the Senior Operations Manager. If this applies to you, please list the HUB you will be requesting to return to substantively.
Please note that there will be no other change to your substantive terms and conditions should you be selected for this voluntary opportunity unless you are returning from secondment, or transferring to another substantive post, back to Operations.
If you are currently working in a non-patient facing role, you may be required to undertake an Occupational Health assessment and have satisfactory clearance prior to commencing on the development programme.
For any additional information regarding the development programme please contact your Senior Operations Manager

About us

The development role will consist of a mix of regional and local training. The training will consist of a mix of face to face regional training, residential training, as well as distance learning. You will need to have completed, or be willing to undertake, SORT training which includes successfully completing a physical competency assessment and a five day course. There is a portfolio of competencies to be completed during the development programme, which must be graded as competent prior to completing operational shifts.
You will be accountable to the SOM of your base HUB, who you will report to as your line manager. However, your training and development will be managed by a substantive Operations Manager, who is the lead for OM Development and may not be at yourbase HUB, you will work with a HALO/AOO for the hospital handover element.

Details

Date posted: 30 September 2026
Pay scheme: Agenda for change
Band: Band 6
Salary: £39,959 to £48,117 a year plus the relevant unsocial hours
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: C9217-108-26-27
Job locations: Ambulance Headquarters, Waterfront Business Park, Brierley Hill, West Midlands, DY5 1LX, United Kingdom

Job responsibilities

• Provide leadership and management to operational /non-operational staff to ensure the provision of a high quality service and achievement of Key Performance Indicators.
• Responsible for the daily management, estates, supporting clinical supervision, medicines management and infection prevention and control across the operational area.
• Promote service developments e.g. use of alternative care pathways, admission avoidance, and new equipment. Manage hospital turnarounds in liaison with Trust and hospital staff.
• Participate in mentoring and coaching when necessary and support mentors when challenges occur and be able to produce appropriate development plans.
• Participate on clinical competency panels and undertake case reviews to promote clinical excellence and reflective practice. Facilitate clinical effectiveness to align research with practice.
• Ensure staff who have a clinical requirement highlighted for either retraining or additional mentorship are directed to the appropriate clinical lead or the Clinical Team Mentors.
• Lead and motivate operational staff to ensure the provision of a high quality care to patients by achievement of Clinical Performance Indicators.
• Work with the Fleet Department to ensure vehicles are regularly serviced and maintained to manufacturers recommendations
• In liaison with the local management and make ready teams, ensure the cost effective use of stock and equipment.
• Investigate complaints and untoward incidents; produce reports detailing investigation findings and recommendations.
• Participate in a 24/7 hour roster to provide a continuous visible operational management presence for staff and an operational incident command ability to include external/contracted events.
• Maintain knowledge of JESIP principles in order to act at a CBRNe or other major incident as an operational commander
• Implement and follow Standard Operating Procedures as directed by the Senior Operations Manager/Tactical Director of Operations.
• Actions and decisions taken will be documented through a shift log; the post holder will be accountable to the Senior Operations Manager/Tactical Director of Operations.
• Be subject to peer led reviews and work based assessments to ensure consistency in the delivery of the strategic objectives across all area as given by the Tactical Director of Operations.
• Manage scheduling and rostering issues where applicable, to include domestic emergency leave, all other absences; maintaining and updating appropriate staff records and information systems.
• Promote Continuous Professional Development (CPD) with all staff and ensure staffs Personal Development Reviews (PDR) are conducted as directed by the Senior Operations Manager.
• Maintain Paramedic registration and Continued Professional Development (CPD) for clinical and managerial competencies.
• Represent the Trust as required, working closely with other healthcare professionals, external agencies such as Police, Fire, the voluntary sector, members of the public and both internal and external stakeholders which will include attendance at crown and coroners court, etc.
• Undertake project work as requested by the Senior Operations Manager and/or Tactical Director of Operations which may include audits or complaints, and produce reports with outcomes and recommendations as appropriate.
• Pro-actively manage issues affecting clinical care or operational performance which include, grievance and discipline; staff conduct, health, safety, welfare and ensure resolutions are documented and reported to the Senior Operations Manager through the shift log.
• Ensure all sickness absence issues are dealt with appropriately, supporting staff where necessary and conducting return-to-work interviews
• The post holder will be required to adopt and undertake other duties in line with professional and service developments

Person Specification

Qualifications

Essential

• HCPC Registered Paramedic with a minimum of 2 years post qualification experience (please state date registered with the HCPC) Completion of NQP consolidation period & portfolio submission / sign off (evidence will be required)
• Must be motivated to undertake all required training within the OM Development programme, and attend the required regular mandatory training
• Completed or working towards a relevant leadership qualification
• Must have attended & completed the 5 Day Mentor Course

Experience

Essential

• Managerial / supervisory skills relevant previous experience.
• Experience in the performance management of staff to include appraisals, mentoring and discipline.
• Ability to work as a solo responder when required
• Experience of both leading and working as part of a team

Skills and Knowledge

Essential

• Uphold excellent behavioural values aligned to the Trusts vision and values
• Have a good knowledge of the organisations Policies and Procedures, particularly those relevant to the Operations Manager.
• Not have any restrictions on driving trust vehicles under emergency conditions, holding a Category C1 (Full) on your driving licence.
• This role will require you to work solo, on a Rapid Response Vehicle (RRV).
• Have a comprehensive knowledge of the Health & Wellbeing services and signposting available within the trust.
• Must be able to work flexibly, providing cover to vacant OM Positions regionally, possibly at short notice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name: West Midlands Ambulance Service University NHS Foundation Trust
Address: Ambulance Headquarters, Waterfront Business Park, Brierley Hill, West Midlands, DY5 1LX, United Kingdom
Employer's website: https://wmas.nhs.uk/careers-staff-room/ (Opens in a new tab)