Emergency Department Matron

Walsall Healthcare; Walsall; On-site; GBP 55,000 - 65,000; Full time

Job summary

Walsall Healthcare NHS Trust seeks an experienced Emergency Department Matron to provide visible clinical and operational leadership across the Adult and Paediatric Emergency Departments, ensuring safe, high-quality, patient-centred care.

You will lead on patient safety, workforce development, patient flow and governance while supporting staff to deliver excellent outcomes for patients and families in a fast-paced environment.

Qualifications

• Registered Nurse with current NMC registration.
• Educated to Master's level or equivalent experience.
• Management/Leadership qualification or equivalent senior leadership experience.
• Experience across both adult and paediatric emergency care services.

Responsibilities

• Provide visible clinical and operational leadership across Emergency and Paediatric departments.
• Lead patient safety, governance, safeguarding and workforce agendas.
• Drive patient flow, capacity management and escalation processes.
• Ensure safe staffing, recruitment, retention and staff wellbeing.
• Lead quality improvement, transformation and innovation programmes.
• Collaborate with multidisciplinary teams to improve outcomes.

Skills

Senior nursing leadership

Emergency care experience

Patient safety

Governance

Team management

Education

Master's degree

NMC registration

Leadership qualification

Job description

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Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

Job overview

An exciting opportunity has arisen for an experienced and innovative senior nurse to join Walsall Healthcare NHS Trust as Emergency Department Matron. The post holder will provide visible clinical and operational leadership across the Adult and Paediatric Emergency Departments, ensuring the delivery of safe, high-quality, patient-centred care.

Working as a key member of the Emergency Care leadership team, you will lead on patient safety, quality, workforce development, patient flow, governance and service improvement, whilst supporting staff to deliver excellent outcomes for patients and families.

This is an excellent opportunity for a dynamic leader with a passion for emergency care, quality improvement and developing high-performing teams within a fast-paced environment.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

Main duties of the job

The Emergency Department Matron will provide visible clinical and operational leadership across the Adult and Paediatric Emergency Departments, ensuring the delivery of safe, effective, high-quality care and an excellent patient experience.

Key responsibilities include:

• Leading patient safety, quality, governance, safeguarding and workforce agendas across Emergency Care.
• Providing professional leadership to nursing and clinical support teams, promoting high standards of care and professional practice.
• Driving patient flow, capacity management and escalation processes to support delivery of urgent and emergency care performance standards.
• Ensuring safe staffing, workforce development, recruitment, retention and staff wellbeing.
• Leading quality improvement, service transformation and innovation initiatives to enhance patient outcomes and experience.
• Working collaboratively with multidisciplinary teams and partners to deliver effective, patient-centred emergency care services.
• Monitoring performance, managing risks and ensuring compliance with national standards, regulatory requirements and Trust objectives.
• Acting as a senior nursing leader and role model, fostering a culture of continuous improvement, inclusion and compassionate leadership.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

The Emergency Department Matron is responsible for providing visible clinical, professional and operational leadership across the Adult and Paediatric Emergency Departments, ensuring the delivery of safe, high-quality, compassionate and effective care. The post holder will lead nursing and clinical support teams to achieve excellence in patient safety, patient experience, workforce performance and service delivery.

Key responsibilities include:

• Providing senior nursing leadership and professional oversight for Emergency and Paediatric Emergency Care services.
• Leading quality, safety, governance, safeguarding, infection prevention and medicines management agendas to ensure compliance with national standards and regulatory requirements.
• Promoting and maintaining high standards of patient care, clinical practice and patient experience through visible and compassionate leadership.
• Leading patient flow, capacity management and escalation processes to support effective emergency care pathways and delivery of performance standards.
• Ensuring safe staffing levels, workforce planning, recruitment, retention, staff wellbeing and professional development across the Emergency Department.
• Managing and responding to clinical and operational risks, incidents, complaints and patient safety concerns, ensuring learning is embedded and improvements are sustained.
• Working collaboratively with multidisciplinary teams, senior clinicians, operational leaders and external partners to improve patient outcomes and service effectiveness.
• Leading quality improvement, transformation and innovation programmes that support continuous improvement in patient care, workforce effectiveness and operational performance.
• Monitoring and delivering quality, workforce and operational performance metrics, providing assurance to divisional and corporate governance structures.
• Acting as a role model for Trust values and fostering an inclusive, positive culture that supports excellence, continuous learning and compassionate care.

The post holder will be a key member of the Emergency Care leadership team, contributing to the strategic development of urgent and emergency care services and ensuring patients receive safe, responsive and patient-centred care at all times.

Person specification

Qualifications

• Registered Nurse with current NMC registration
• Educated to Master's level or equivalent experience
• Management/Leadership qualification or equivalent senior leadership experience.
• Experience across both adult and paediatric emergency care services.

Experience

• Significant senior nursing leadership experience within Emergency Care at Band 7 or above.
• Experience of leading service improvement and transformational change.
• Experience of managing patient flow, capacity escalation and operational pressur
• Experience of workforce management, including recruitment, performance management and staff development.
• Experience of leading quality, safety and governance programmes.
• Experience of investigating incidents, complaints and patient safety concerns.
• Experience of managing budgets and resources

Knowledge

• Advanced knowledge of national urgent and emergency care standards and priorities.
• Advanced understanding of patient safety, governance and risk management.
• Understanding of workforce planning and safe staffing.
• Ability to lead large multidisciplinary teams and influence change
• Experience of CQC inspections and regulatory compliance.

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently.Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note this vacancy may close early due to high volume of applications