Assistant Operations Manager

TN United Kingdom; London; On-site; GBP 30,000 - 34,000; Full time

Job summary

Join a forward-thinking company as an Assistant Operations & Staffing Manager in London. In this dynamic role, you will oversee client accounts and ensure exceptional service delivery while managing staffing for multiple events. Your expertise in operations management, combined with your strong communication skills, will help you foster relationships and mentor casual team members. With a focus on creativity and problem-solving, you will thrive in a collaborative environment that values personal development and team camaraderie. This is a fantastic opportunity to make a significant impact in the hospitality industry.

Benefits

Company-wide profit sharing

Regular funded social events

Annual global conferences

Personal training and development allowances

Annual health screening for team members aged 40+

Qualifications

• 3+ years in operations management within hospitality or events.
• Strong communication and interpersonal skills.

Responsibilities

• Manage client accounts and ensure exceptional customer service.
• Project manage events and ensure staffing needs are met.

Skills

Operations Management

Communication Skills

Problem Solving

Detail-oriented

Microsoft Office

CRM Systems (Hubspot)

Tools

Microsoft Office

Hubspot

Job description

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Job Title: Assistant Operations & Staffing Manager

Working Days: 5 days per week, Monday to Sunday

Salary: £30,000 - £34,000 per annum (DOE)

Company Overview:

We at Off to Work are recruiting an Assistant Operations & Staffing Manager to join our dedicated London team.

Role Overview:

Working within the Operations team and under the guidance of the Senior Client Account Managers, you will manage a portfolio of client accounts, maintaining regular communication to nurture relationships and provide exceptional customer service, exceeding client expectations with tailored teams.

You will project manage multiple events, ensuring the successful delivery of staffing teams, profiling and selecting candidates, and ensuring shifts are fully staffed with appropriate, well-groomed, punctual, and well-briefed staff.

You will also nurture and mentor casual team members, managing their welfare and retention, and developing your client portfolio by working alongside clients and the casual team at events.

Minimum Requirements:

• At least 3 years in an operations management role within 4 or 5-star hotels, premium events, or corporate hospitality.
• Excellent communication skills in English, comfortable working telephonically, with strong empathy and interpersonal skills.
• Driven, detail-oriented, and able to focus on multiple tasks.
• Creative problem-solver with a strong work ethic.
• Proficient in Microsoft Office; experience with CRM systems like Hubspot is a plus.

Why Work with Us:

• Open team environment and camaraderie across regions.
• Company-wide profit sharing.
• Regular funded social events.
• Annual global conferences.
• Personal training and development allowances.
• Annual health screening for team members aged 40+.