Assistant Operations Manager

Salisbury Group; London; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading company in cleaning operations is seeking an Assistant Operations Manager in London to oversee cleaning operations at a prestigious client site. This role involves supervising cleaning staff, ensuring quality service delivery, and managing operational effectiveness through leadership and audits. Candidates should possess strong organizational skills and a commitment to high standards of service delivery.

Benefits

Financial wellbeing platform (Wagestream)

Cycle to work scheme

Workplace pension scheme

Staff recognition scheme

Learning and development opportunities

Qualifications

• Proven experience in an operations management role within cleaning or facilities management.
• Strong leadership skills to motivate and develop teams.
• Knowledge of health and safety compliance within a cleaning environment.

Responsibilities

• Supervise and monitor cleaning activities to ensure tasks are completed to the highest standard.
• Manage staff coverage to meet operational demands.
• Conduct quality audits, identifying service deficiencies.

Skills

Leadership

Organisational Skills

Problem Solving

Customer Satisfaction

Education

Experience in Operations Management

Job description

About The Role

Location: London, EC4N

Salary: £40,000 per annum

Hours: Two shift options available: Monday to Friday, 10:00 - 19:00 or Monday to Friday, 06:00 - 15:00. These can be fixed shifts or follow a rotational shift pattern.

About The Role

We are recruiting an Assistant Operations Manager to oversee cleaning operations at a prestigious client site. The role will cover a different shift, working in partnership to ensure seamless service delivery.

These positions require highly organised and proactive leaders committed to maintaining exceptional cleaning standards. Working closely together, the Assistant Operations Managers will ensure a smooth handover between shifts, oversee daily operations, and drive continuous improvements in service quality.

Key Responsibilities:

• Supervise and monitor cleaning activities to ensure tasks are completed to the highest standard.

• Manage staff coverage, ensuring resources are allocated effectively to meet operational demands.

• Conduct quality audits, identifying and addressing any service deficiencies.

• Lead and develop the supervisory team, ensuring they meet performance expectations.

• Oversee payroll administration, ensuring accurate and timely reporting.

• Manage reactive cleaning tasks, responding promptly to client requests and incidents.

• Drive proactive operational improvements, enhancing cleaning efficiency and service standards.

• Facilitate effective shift handovers, working closely with AM and night teams for seamless continuity.

About You

Are you a motivated and detail-oriented professional with experience in cleaning operations management? If you thrive in a fast-paced environment and excel in team leadership, quality assurance, and customer engagement, we would love to hear from you.

Qualifications and Attributes:

• Proven experience in an operations management role within cleaning or facilities management.

• Strong leadership skills, with the ability to motivate and develop teams.

• Excellent organisational and problem-solving abilities, capable of managing multiple priorities.

• Knowledge of health and safety compliance within a cleaning environment.

• A proactive mindset with a strong commitment to customer satisfaction and service excellence.

• Confidence in conducting audits, delivering reports, and driving continuous improvement initiatives.

If you're ready to step into a role where you can make a real impact, we encourage you to apply.

What makes this job amazing?

• Full learning &support from Atlas.

• Wagestream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.

• Cycle to work scheme*.

• Workplace pension scheme.

• Staff recognition scheme (Stars of Atlas).

• Staff engagement portal.

• The ability to progress your career within Atlas.

• Learning and development led by you: support in areas you like or want to learn more about.

• The opportunity to work amongst people who value and support each other, achievinggreat results.

• For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

• Atlas continues to grow at pace which is both exciting and challenging.

*Subject to qualifying parameters.

About The Company

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose

To create happiness in ourselves and others

We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values

We are a family

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space

You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always.

Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends

If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow

And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do.

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.