Assistant Events Operations Manager

ZipRecruiter; Ascot; On-site; GBP 36,000 - 44,000; Full time

Job summary

Join a prestigious hotel in Surrey as an Assistant Events Operations Manager, where you'll oversee event operations and in-room dining, ensuring top-notch guest experiences. This role requires strong leadership, a hospitality background, and the ability to maintain excellence in service standards while managing a dedicated team.

Qualifications

• 5-star hotel experience is essential.
• Previous similar hospitality experience required.
• Strong commercial and business awareness necessary.

Responsibilities

• Ensure seamless delivery of all events and in-room dining services.
• Oversee operations of the Events Operations Department.
• Conduct daily pre-shift meetings to allocate tasks.

Skills

Interpersonal skills

Leadership skills

Food & Wine knowledge

Influencing skills

Problem solving

Education

Hotel school diploma or equivalent

Job description

Job Description

We are currently seeking a highly motivated and experienced Assistant Events Operations Manager to join the team at one of Surrey’s most prestigious and picturesque hotels, set within 240 acres of beautifully maintained parkland. This is a rare opportunity to become part of an award-winning luxury property known for its exceptional guest service and unforgettable events.

Basic Salary: £36,000 with additional Service Allowance & amazing benefits

Position Overview

As Assistant Events Operations Manager, you will play a vital role in ensuring the seamless delivery of all events and in-room dining services across the property. Supporting the Events and In-Room Dining Manager, you will oversee the day-to-day operations of the Events Operations Department, inspire and train the team, and uphold the highest service standards to exceed guest expectations. Whether overseeing a corporate function, a luxury wedding, or an alfresco picnic experience, your leadership will ensure our guests enjoy impeccable food and beverage service in every setting.

Key Responsibilities

• Check that the event spaces are set as per the corresponding function sheet and client’s instructions.
• Coordinate the set-up of meeting rooms to ensure that they are maintained to “Show-round” standard when not in use.
• Takes overall responsibility for guest & staff satisfaction, by assisting the In-Room Dining and Event Operations Manager in directing events operations.
• Seek opportunities to improve the guest experience by seeking feedback, evaluating service levels, and developing strategies to improve areas of concern.
• Ensure that the department is well organized and the required administration is carried out accurately and timely.
• Conduct daily pre-shift meetings to allocate tasks to the team, discuss event details and/or special requests whilst ensuring efficient staffing levels for the needs of the business.
• Attend weekly function meetings and daily hotel briefings in the absence of In-Room Dining and Event Operations Manager.
• Ensure that all storage areas, still rooms, and bar areas are cleaned and inspected on a regular basis.
• Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.
• Manage department stock and ordering process while controlling operating costs, payroll, and departmental expenses against the P&L.

Qualifications & Desirables

• Hotel school diploma or equivalent
• 5-star hotel experience
• Previous similar hospitality experience
• Strong knowledge of Food & Wine
• Commercial and Business awareness
• Excellent interpersonal skills
• Leadership skills
• Influencing skills
• Training skills
• Complaint handling/Problem solving

If you are ready to lead and deliver unforgettable experiences at one of the UK’s most beautiful luxury hotels, we’d love to hear from you.