Assistant Manager - UK

Zizzi Restaurants; Cardiff; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Earned wage access

Free meals on shift

50% off food and drinks

Virtual GP

Employee assistance program

Top brand discounts

Flexible hours

Job summary

Zizzi Restaurants in Cardiff is seeking an Assistant Manager to lead shifts, support the General Manager, and drive guest experience in a fast-paced, modern rustic environment. The role emphasizes coaching front of house teams, upholding brand standards, and delivering strong service metrics.

You will work closely with the GM to manage performance, guide staff development, and ensure seamless operations while championing a culture of hospitality and growth at Zizzi.

Qualifications

• Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast-paced environment.
• Ability to coach front of house teams to deliver memorable guest experiences.
• Proven track record of maintaining brand standards across service areas.
• Experience delivering business growth and hitting KPIs.
• Strong results-focused mindset with interest in business outcomes.

Responsibilities

• Step up as the manager in charge in the GM's absence, running seamless shifts and bringing our brand values to life.
• Lead the front of house during high-volume periods to ensure exceptional guest experiences.
• Coach and develop team members, provide constructive feedback, and maintain high team morale.
• Maintain restaurant standards including food safety, cleanliness, and curb appeal.
• Collaborate with the GM to monitor performance, manage financials, and track service metrics.

Skills

Assistant Manager experience

Coaching teams

Brand standards

KPIs

Results focused

Job description

Assistant Manager starting from £31800 per annum plus tronc and benefits

It started in Chiswick with one oven and a big dream. 26 years later, we're still doing things our way: serving fresh pasta, bubbly pizza crusts, and food that makes you go "oooooo". We don't do "safe" or "samey". We bring people together in modern rustic restaurants to make every occasion standout.

About The Role

As an Assistant Manager, you are a key driver of our restaurant's success. Partnering closely with the General Manager, you will step up to lead the floor, manage shifts, and keep our team inspired during high-volume rushes. This is a hands‑on leadership role where you'll balance a buzzing dine‑in, whilst keeping a sharp eye on food and service standards. If you have the drive to step up and a passion for hospitality, we'll give you the platform to become a future GM.

What you'll be doing

• Step up as the manager in charge in the GM's absence, running seamless shifts and bringing our brand values to life.
• Live and breathe the customer journey, coaching your front of house team to deliver standout, "feel-good" hospitality every day.
• Support team development by giving constructive feedback, building confidence, and keeping team spirit high.
• Take full ownership of the restaurant's "curb appeal", keeping standards and safety spot on.
• Work with the GM to monitor performance, manage the financials, and track service metrics to be "better than yesterday".

What's in it for you

• Clear internal pathways and structured development to fast‑track your career to General Manager.
• Access your earned wages whenever you need them before payday with Stream.
• Free meals on shift and 50% off food and drinks at Zizzi outside of work.
• 24/7 Virtual GP and Employee Assistance Program.
• Big discounts on travel, cinema, and top brands.
• Flexible hours, 45 hour contract

What We Are Looking For

• Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast-paced environment
• Examples of coaching teams to create unforgettable guest experiences.
• An obsession for maintaining high brand standards
• Examples of delivering business growth and meeting KPIs.
• A strong results-focused mindset with a keen interest in business results

Why you'll fit right in

We are a Times Top 500 Employer because we celebrate our differences and enjoy the everyday. If you've got the drive to make it happen and want to take the next step in your management career,