Assistant Manager - Smiggle UK - Merry Hill

Smiggle UK & ROI; West Midlands; On-site; GBP 26,000 - 36,000; Part time

Benefits offered by this job

50% store discount

Pension scheme

28+ days paid holiday

Incentive program up to £3,000

Referral program

Job summary

Smiggle is seeking an Assistant Store Manager for its Merry Hill location on a permanent, 32-hour contract. You will work with the Store Manager to drive sales, deliver exceptional customer experiences, and coach the team in a fast-paced, fun retail environment.

You will recruit and induct Sales Assistants and Supervisors, analyse opportunities, support promotions, and ensure the visual merchandising aligns with brand standards. Strong leadership and customer focus are essential.

Qualifications

• Proven ability to coach and develop sales staff to hit targets.
• Strong customer service ethos with a positive attitude.
• Experience in leading a team in a fast-paced retail environment.
• Ability to analyse sales and implement improvements.

Responsibilities

• Coordinate recruitment and induction of Sales Assistants and Supervisors.
• Coach the team to maximise store performance and customer experience.
• Drive sales to meet brand KPIs and store targets.
• Review sales opportunities using store reports and promotions.
• Support visual merchandising within brand standards and timelines.
• Assist with rosters, salaries, and leave to optimise productivity.
• Assist with stock takes and loss prevention.

Skills

Customer service

Leadership

Coaching

Team motivation

Tools

Visual Merchandising

Job description

Assistant Store Manager | Merry Hill | Permanent Contract | 32 Hours | Competitive Salary + Benefits

Ready to lead, inspire and ignite creativity?

Join us at our Merry Hill Smiggle Store as an Assistant Store Manager!

As an Assistant Store Manager, you will work alongside the Store Manager to maximise store performance whilst delivering exceptional customer experiences, boost sales, and provide guidance to all team members in a fast-paced, hands-on environment; all while playing with the products - approaching every day with an attitude of fun!

Assistant Store Manager Job Role

• Coordinate and manage the recruitment and selection process of Sales Assistants and Supervisors, including their induction
• Develop team performance through regular coaching and feedback, making sure personal and team objectives are being met
• Ensure team members provide a genuine and unique experience with every customer
• Maximise every sales opportunity to achieve brand KPIs, store and individual sales targets
• Regularly review and analyse sales opportunities utilising store and brand reports
• Drive and support the effective implementation and communication of brand promotions
• Execute the store Visual Merchandising Brief within set time frames and in accordance with the Brand VM principles whilst maintaining the brand VM standards
• Support the Store Manager to effectively manage salaries, store rosters and team member leave to maximise productivity
• Implement and manage Loss prevention whilst regularly conducting stocktake preparation and participating in stocktake

Assistant Store Manager Benefits That Speak To You

• Climb the Ladder: Genuine progression opportunities are within reach - your career can thrive here.
• Maximise Your Earnings: Our enticing Assistant Store Manager Incentive Program presents an opportunity to earn up to an extra £3,000 - your hard work pays off!
• Plan for the Future: Our pension scheme helps you secure your financial future.
• Shop Smart: Get a generous 50% store discount to grab your favourite items without breaking the bank.
• Referral program: Our referral program rewards you for recommending friends, making every work connection count.
• Generous 28+ days of paid holiday - embrace relaxation, because we believe in the importance of work-life balance.

At Smiggle, your role isn't just a job; it's a thrilling journey where you'll lead, inspire, and make magic happen every day. Join us and be a part of something extraordinary!

Experience & skills required to become a Smiggler?

• A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
• A natural leader, confident in managing staff performance and inspiring the team to achieve store sales and KPIs.
• A highly motivated individual, brimming with energy and enthusiasm, driven to surpass targets with a can-do attitude.
• Adaptable and unfazed by frequent visual changes in a high-pressure environment.

Our Culture is as clear as our name! We're all about joy, friendliness, and fun. We celebrate unique personalities and individuality. Embark on an exciting journey as an Assistant Store Manager and become a Smiggler.