Supervisor - Smiggle UK - Merry Hill

Smiggle UK & ROI; West Midlands; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Pension scheme

50% store discount

28+ days holiday

Referral program

Job summary

Smiggle UK & ROI in the West Midlands is seeking a part-time Supervisor at Merry Hill to lead the store team, drive sales and deliver exceptional customer experiences.

You will work with the Store Manager to develop the team, supervise stock and merchandising, and train colleagues in a fast-paced, fun environment. This 20-hour, permanent role offers a competitive salary plus benefits and progression opportunities.

Qualifications

• A passionate customer advocate who goes the extra mile for guests.
• An ambitious multitasker who motivates the team to hit targets.
• Energetic and positive with a can-do attitude to drive store results.

Responsibilities

• Support induction of new Sales Assistants and develop the team.
• Assist Store Manager to develop sales skills and KPI achievement.
• Lead daily briefings and communicate targets to the team.
• Provide a genuine, fun customer experience and brand-aligned service.
• Oversee stock control, stocktake prep, and routine counts.
• Ensure Visual Merchandising briefs meet brand standards.
• Partner with Store Manager to optimise store performance.

Skills

Customer service

Team leadership

Merchandising

Job description

Supervisor | Merry Hill | Permanent Contract | 20 Hours | Competitive Salary + Benefits

Ready to lead, inspire and ignite creativity?

Join us at our Merry Hill Smiggle Store as a Supervisor!

As a Supervisor you will work alongside the Store manager to maximise store performance whilst delivering exceptional customer experiences, boost sales and provide guidance to all team members in a fast-paced, hands-on environment; all while playing with the products – approaching every day with an attitude of fun!

Supervisor Job Role

• Support the induction of new Sales Assistant team members
• Work alongside the Store Manager to support the team’s individual development and team performance
• Assist the Store Manager to develop the sales skills, product knowledge and motivation of the store team to achieve store and individual targets including brand KPI’s
• Hold daily briefing sessions and share individual sales targets and focuses on the Store Manager’s absences or when required
• Lead by example and provide a genuine and unique experience with every customer
• Ensure all Visual Merchandising briefs reflect the company and brand expectations
• Effectively manage the stock control function within the store, conduct stocktake preparation, conduct daily line counts and participate in stocktake

Supervisor Benefits That Speak To You

• Climb the Ladder: Genuine progression and internal training opportunities are within reach - your career can thrive here.
• Plan for the Future: Our pension scheme helps you secure your financial future.
• Shop Smart: Get a generous 50% store discount to grab your favourite items without breaking the bank. Retail therapy anyone?
• Referral program: Our referral program rewards you for recommending friends, making every work connection count.
• Generous 28+ days of paid holiday - embrace relaxation: because we believe in the importance of work-life balance.

At Smiggle, your role isn't just a job; it's a thrilling journey where you'll lead, inspire, and make magic happen every day. Join us and be a part of something extraordinary!

Experience & skills required to become a Smiggler?

• A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
• A natural multitasker who is ambitious, resourceful and inspiring the team to achieve store sales and KPIs.
• A highly motivated individual, brimming with energy and enthusiasm, driven to surpass targets with a can-do attitude.