Assistant Manager – Shepherd’s Bush (TEMPORARY)

faraonline; Greater London; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee assistance programme

Enhanced sick pay

29 days holiday pro-rata incl. bank &公

Birthday day off after 2 years

Job summary

FARA Shepherd’s Bush Charity Shop is seeking a Temporary Assistant Manager to support the Shop Manager and team in a busy charity retail environment in London. The role emphasizes customer-focused service, stock display, and community engagement.

We are looking for at least 1 year of retail leadership experience, strong communication, and the ability to work well in a team. 7.5-hour shifts from 10:00 to 18:00, with a 30-minute unpaid break, during a 7.5-hour day.

Qualifications

• 1+ year experience as Team Leader or Assistant Manager.
• 1+ year of Retail Management experience.
• Strong leadership and organizational abilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist Shop Manager with daily planning and team building.
• Lead by example and ensure high standards of customer service.
• Follow and implement Company Policies and Procedures.
• Resolve customer issues and queries effectively.

Skills

Team Leader

Retail Management

Leadership

Communication skills

Interpersonal skills

Teamwork

Problem solving

Organization

Job description

We are recruiting for a friendly, approachable, highly organized, and customer-orientated Temporary Assistant Managerwith previous retail management experience to join our FARA Shepherd’s BushCharity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do.

FARA has 39 Charity Shops in London and over 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community, and we aim to respond to our customer’s needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise. All this can only be possible with the help and dedication of our fantastic teams, from Volunteers to Shop Managers who bring into their everyday roles unique and amazing skills.

The Role:

The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers.

Key Responsibilities:

• Assisting the Shop Manager in organizing and planning daily strategies, and with team building
• Leading by example
• Following and helping implement Company Policies and Procedures
• Dealing with customer issues and queries effectively
• Creating and maintaining a welcoming ambiance
• Networking with customers and the local community
• Maintaining a clean and tidy working environment
• Price clothing items
• Create eye-catching shop displays
• Till and Cash handling
• Steaming clothes

Other duties include but are not limited to paperwork, admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, and maintaining a clean tidy, and safe working environment.

The Candidate:

• At least 1-year experience as a Team Leader / Assistant Manager
• At least 1 year of Retail Management experience
• Leadership and organizational abilities
• Interpersonal and great communication skills
• Work well as part of a Team
• Problem-solving attitude
• Organized and Efficient
• Hard-working
• Positive approach
• Shop Opening Hours: 10:00 – 18:00
• 7.5-hour shifts with a 30-minute unpaid break

What We Offer:

• Employee assistance program
• Enhanced sick pay subject to conditions
• 29 days holiday pro-rata including bank and public holidays
• Birthday day off after 2 years employment

Application form

• What skills can you bring to our shop team? *
• Please give two examples of previous experience that show you are a skilled leader and a good communicator. *
• List three key strategies you would use to build and maintain a shop’s customer base *
• Within a shop team, who should be concerned with meeting and exceeding sales targets? *

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