Shop Manager – Southfields Kids

faraonline; Greater London; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Employee assistance program

Enhanced sick pay

29 days holiday pro-rata incl. bank &

Job summary

FARA is seeking a Charity Shop Manager for the Southfields Kids shop in London to lead the shop floor, inspire volunteers, and drive income to support our mission across Romania-linked work.

You will manage day-to-day operations, deliver excellent customer service, maintain shop standards, and work with the Area Manager to implement shop strategies, develop the team, and build strong community links.

Qualifications

• Retail management experience in charity or high street environments.
• Strong leadership and team development abilities.
• Excellent customer service and communication skills.
• Commercial awareness and ability to drive sales.
• Strong organisational skills and multitasking.
• Hands-on approach with shop-floor duties.
• Knowledge of Gift Aid and charity retail requirements.

Responsibilities

• Take ownership of shop performance, driving sales and income generation.
• Lead, support, and motivate a team of staff and volunteers.
• Deliver excellent customer service and a welcoming shopping environment.
• Ensure the shop is well-presented, well-stocked, and commercially effective.
• Manage donations, pricing, stock processing, and visual merchandising.
• Oversee cash handling, Gift Aid processes, and daily banking.
• Maintain a safe, clean, and compliant working environment.
• Support training and development of staff and volunteers.
• Work closely with the Area Manager to implement shop strategies and best practice.
• Monitor performance and address challenges and opportunities proactively.
• Participate in area meetings and training to stay aligned with charity goals and expectations.
• Build strong relationships within the local community to support donations and repeat business.
• Ensure compliance with charity policies, procedures, and retail standards.

Skills

Retail management experience

Leadership skills

Customer service

Commercial awareness

Organisational skills

Team motivation

Gift Aid knowledge

Job description

FARA has been supporting disadvantaged children and young people in Romania for over 30 years through its network of 39 charity shops in London. We are currently seeking a Charity Shop Manager for our Southfields Kids to lead the shop, inspire a motivated team, and drive income to support our mission.

This is a key role where you will take ownership of the shop’s performance, creating a welcoming, community-focused environment for customers, donors, and volunteers.

The Role:

As Shop Manager, you will be responsible for the day-to-day running of the shop, leading a team of staff and volunteers, delivering excellent customer service, and ensuring sales and charity objectives are met.

You will work closely with the Area Manager to implement strategies, maintain high operational standards, and ensure the shop reflects FARA’s values and community focus.

Key Responsibilities:

• Take ownership of shop performance, driving sales and income generation
• Lead, support, and motivate a team of staff and volunteers
• Deliver excellent customer service and a welcoming shopping environment
• Ensure the shop is well-presented, well-stocked, and commercially effective
• Manage donations, pricing, stock processing, and visual merchandising
• Oversee cash handling, Gift Aid processes, and daily banking
• Maintain a safe, clean, and compliant working environment
• Support training and development of staff and volunteers
• Work closely with the Area Manager to implement shop strategies and best practice
• Monitor performance and address challenges and opportunities proactively
• Participate in area meetings and training to stay aligned with charity goals and expectations
• Build strong relationships within the local community to support donations and repeat business
• Ensure compliance with charity policies, procedures, and retail standards

The Candidate:

• Retail management experience (charity or high street preferred)
• Experience in teaching, childcare, or child-focused environments is also valued
• Strong leadership skills with the ability to motivate and develop a team
• Excellent customer service and communication skills
• Commercial awareness and ability to drive sales performance
• Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment
• An understanding of how to increase sales and donations, with a keen eye for opportunities
• A hands-on approach, including manual handling and shop-floor duties
• Integrity, positivity, and a strong team-focused attitude
• Charity retail or second-hand retail experience
• Knowledge of Gift Aid and charity retail regulations
• Shop Opening Hours: 09:30 – 17:30
• 7.5-hour shifts with a 30-minute unpaid break

What We Offer:

• Employee assistance program
• Enhanced sick pay subject to conditions
• 29 days holiday pro-rata including bank and public holidays
• Birthday day off after 2 years employment