Assistant Manager - Secondment

United Trust Bank; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support mortgage underwriters in processing applications for various lending products. This hybrid role offers the flexibility of working from home and in the office, allowing you to balance your professional and personal life. You will collaborate closely with underwriters and Introducers, ensuring timely updates and adherence to regulatory requirements. With a competitive salary and a range of benefits including private medical insurance and extensive learning opportunities, this position is perfect for those looking to grow in the mortgage sector while enjoying a supportive work environment.

Benefits

Matched pension contributions up to 7%

26 days annual leave plus wellbeing days

Flexible working

Private medical insurance

Life and income protection insurance

Enhanced family leave pay

Electric car scheme

Cycle to work scheme

Season ticket loan

Wellbeing support

Qualifications

• Experience in customer service or administration is essential.
• Ability to manage and prioritize workload effectively.

Responsibilities

• Assist mortgage underwriters with application processing.
• Liaise with Introducers for updates on mortgage applications.

Skills

Customer Service

Administration

Time Management

Communication

Education

CeMAP Qualification

Job description

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This role is open to internal applicants only.

This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.

Role Purpose:

To assist mortgage underwriters with the packaging and processing of new applications for a variety of first and second charge lending products.

Responsibilities:

• Work in partnership with mandated underwriters to gather outstanding documents and referencing requirements for both residential and buy to let mortgage applications
• Liaise with a pre-approved panel of Introducers to provide quick, accurate and reliable updates
• Acknowledge new applications, incoming post and pre-submission referrals within set service standards
• Ensure customer account records are kept up to date with underwriter decisions and correct packaging documents
• Complete telephone security checks with Customers
• Following approval, liaise with solicitors regarding the release of funds and registration of charges with Land Registry
• Adhere to internal underwriting policy and regulatory requirements - FCA, PRA, Money Laundering, Prevention of Financial Crime, Data Protection etc
• Undertake project and ad-hoc pieces of work at management request

Skills and Experience Sought:

Essential Experience

• Previous new business, customer service or administration exposure
• Working within a regulated environment
• Managing and prioritising own workload
• Liaising with Introducers and/or external customers

Desirable Experience

• Has worked in a mortgage or loans environment
• CeMAP qualified

Remuneration and Benefits:

• competitive salary and bonus package.
• matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• flexible and hybrid working
• private medical insurance via Vitality
• life, income protection and critical illness insurance
• enhanced family leave pay
• extensive learning and personal development opportunities
• electric car scheme and cycle to work scheme
• season ticket loan
• wellbeing support - discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching