Assistant Manager Retail

TN United Kingdom; Horwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail and pharmacy sector is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer service. The role involves leading a team, managing performance, and ensuring operational excellence. If you have a passion for customer care and team leadership, this could be your next opportunity.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Experience leading a team in a customer-facing environment.
• Understanding of performance goals through inspiring and coaching teams.

Responsibilities

• Lead your team to drive business growth by caring for customers.
• Manage team performance and development through coaching and reviews.
• Ensure efficient retail and pharmacy operations.

Skills

Leadership

Customer Care

Collaboration

Job description

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Assistant Manager Role

As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by engaging with customers to understand their needs.

Working across retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, showcasing excellent service and care.

Key responsibilities:

1. Lead your team to drive business growth by caring for customers and patients.
2. Manage team performance and development through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy operation, maintaining stock availability, controlling costs, minimizing losses, and meeting customer expectations.
4. Conduct reviews, audits, and risk assessments to ensure safety for patients and the public.
5. Interpret data, trends, and insights to adapt quickly to customer needs.

What you’ll need to have:

• Experience leading a team in a customer-facing environment.
• Understanding of how to achieve performance goals through inspiring and coaching teams.
• A collaborative personality and ability to succeed in a team-centered setting.

It would be great if you also have:

• Experience in community pharmacy.
• Confidence in navigating and adopting new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced parental leave pay and adoption benefits
• Flexible benefits scheme
• Access to free, 24/7 counselling and support via TELUS Health

We offer additional benefits tailored to your needs. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.

Why Boots?

We promote an inclusive working environment where everyone can be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive, inclusive workplace.

What's next?

If you apply, you'll be invited to complete a timed online assessment. Our team will review your application and contact you thereafter. We are open to discussing part-time and job share options during the application process. We also provide reasonable adjustments for the application and interview process.

This role requires a successful pre-employment check, such as DBS, PVG, or Access NI, depending on location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.