Assistant Manager - New Opening

jobs24.co.uk; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and successful restaurant group as an Assistant Manager, where your leadership will shine! This role is perfect for those with a passion for hospitality and a knack for managing teams. You'll support the General Manager in creating a welcoming atmosphere, driving sales, and ensuring every customer leaves happy. With a focus on team retention and training, you'll help maintain high standards while engaging with the local community. If you're driven, detail-oriented, and ready to take on challenges, this is your chance to make a difference in a fast-growing business that values its people.

Benefits

Staff food on every shift

50% off staff discount

Paid breaks

28 days holiday

Enhanced maternity and paternity pay

Staff party - Loungefest

Competitions and incentives

Company pension scheme

Long service awards

Tips shared equally

Qualifications

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in hospitality.
• Strong knowledge of sales building and HR best practices.

Responsibilities

• Support daily operations, including rotas and team engagement.
• Drive sales and maintain high standards of customer service.
• Gather and respond to customer feedback.

Skills

Hospitality Management

Customer Service

Team Engagement

Sales Building

Communication Skills

Attention to Detail

Problem Solving

Education

Experience in Hospitality

Job description

This is an exciting opportunity to join our new opening and become part of one of the most successful restaurant groups in the UK. Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant! It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint-hearted, but you know you've got this.

Responsibilities:

1. Support the day-to-day running of the Lounge including rotas and team engagement.
2. Drive sales and maintain high standards of customer service.
3. Engage in team retention and training.
4. Gather and respond to customer feedback.

What you'll bring:

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practices in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

Benefits:

• Staff food on every shift.
• 50% off staff discount to enjoy outside working hours from day one.
• Paid breaks.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Enhanced maternity and paternity pay after 2 years service.
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers).
• Company pension scheme.
• Long service awards.
• Power over your pay with Wagestream.
• Emotional and practical support via the Licensed Trade Charity.
• Great opportunity for personal development and career progression in a fast-growing business.
• Achievable bonuses.
• Tips shared equally across the team, based on hours worked.
• Christmas and Boxing Day off!