Assistant Manager - Manchester

Tenpin Ltd; Greater Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading entertainment company as an Assistant Manager in Manchester. You'll ensure customers have a memorable experience while managing daily operations and leading a team. This role offers significant career development opportunities within a vibrant environment.

Benefits

Industry-leading bonus scheme

Enhanced holiday entitlement - 33 days including Bank Holidays

Enhanced Maternity, Paternity, and Adoption leave

Retail discounts

Free bowling for family and friends

Free food when working 6 hours or more

Medicash Health Care Cash Back Scheme

Employee Assistance Programme and free counselling

Life assurance - 4x annual salary

A day off for your birthday

Qualifications

• Minimum of 1 year management experience in leisure, hospitality, or retail.
• Ambition to progress your career.

Responsibilities

• Manage daily operations of the centre.
• Promote a culture focused on delivering excellent customer service.
• Lead by example to ensure effective teamwork.

Skills

Customer Service

Team Leadership

Management Experience

Organizational Skills

Proactivity

Job description

Assistant Manager - Manchester

Come join our fantastic team.

We love to entertain! It's in our DNA... and it's not just about bowling. We offer Houdini's Escape Rooms, Karaoke rooms, 4D Laser Arena, Soft Play, Arcade Machines, and Pool Tables. Our fully licensed bars serve cocktails, and we have a fabulous food menu.

Our centres are fun for all ages and are great places to visit and work. Join us to help entertain!

The Role

As an Assistant Manager at Tenpin, you will ensure our customers have a memorable experience. The ideal candidate will be driven, passionate, and able to create a fun environment for customers and staff alike.

You should be well-organized, approachable, and proactive. Exceptional customer service is essential. You will also be responsible for your development to grow into a Deputy Manager role.

Responsibilities

• Manage the daily operations of the centre
• Promote a culture focused on delivering excellent customer service
• Lead by example to ensure effective teamwork
• Support the implementation of company strategy
• Act as Deputy in the absence of the Deputy Manager
• Own your training and development to progress into a Deputy Manager
• Assist in achieving budgets, targets, and KPIs
• Support various departments as needed
• Ensure compliance with policies, procedures, and controls

Skills You Need

• Minimum of 1 year management experience, preferably in leisure, hospitality, or retail
• Passion for delivering exceptional customer service
• Experience leading and developing large teams
• Determination, enthusiasm, and patience
• Ambition to progress your career

Benefits

• Industry-leading bonus scheme
• Enhanced holiday entitlement - 33 days including Bank Holidays
• Enhanced Maternity, Paternity, and Adoption leave
• Retail discounts, Smart Tech, and access to Best Doctors
• Free bowling for family and friends
• Free food when working 6 hours or more
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme and free counselling
• Life assurance - 4x annual salary
• A day off for your birthday
• Long Service Awards

Career Development

Tenpin offers great career development opportunities. Many managers started as Team Members and advanced into management or senior roles.

Next Steps

If you're ready to develop your career, click apply and complete our quick application process.