Assistant Manager - ChinaTown Manchester

BoyleSports; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Manager for their ChinaTown Manchester location. This role involves leading the shop team, ensuring high standards of customer service, and managing daily operations in the absence of the Shop Manager. You will be pivotal in creating a welcoming environment, guiding your team to excel, and maintaining operational excellence. If you are passionate about the retail sector and eager to develop your career in a dynamic setting, this opportunity is perfect for you. Join a company that values teamwork and customer satisfaction, and make a meaningful impact in the community.

Qualifications

• Ability to lead a team and inspire others.
• Excellent communication skills for providing guidance.
• Customer service focused with a keen interest in sports.

Responsibilities

• Support the Shop Manager in daily operations.
• Manage cash procedures and ensure shop standards.
• Deliver outstanding customer experience and service.

Skills

Team Leadership

Customer Service

Cash Management

Communication

Problem Solving

Education

Retail Management Experience

Customer Service Training

Tools

EPOS System

Time and Attendance System

Job description

Assistant Manager - ChinaTown Manchester

Join to apply for the Assistant Manager - ChinaTown Manchester role at BoyleSports

Assistant Manager - ChinaTown Manchester

3 weeks ago Be among the first 25 applicants

Join to apply for the Assistant Manager - ChinaTown Manchester role at BoyleSports

Get AI-powered advice on this job and more exclusive features.

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.

Role Profile

Job Title: Assistant Manager

Function/Department: Retail

Reporting To: Shop Manager

Location: ChinaTown Manchester

Role Purpose And Key Responsibilities

Role Purpose

You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.

Key Responsibilities

• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and
  
  

running of the Shop and the Shop team, including being responsible for:

• Opening and closing the shop
• Managing and guiding the Shop Team
• Cash management procedures
• Managing and utilizing the company Time and Attendance system whilst ensuring
  
  

adherence from the Shop Team with using the system

• Leading by example and drive your team to keep and maintain shop presentation
  
  

standards.

• Be a clear communicator by actively encouraging your colleagues to share ideas on how
  
  

things can be improved and done better.

• Stay focused on the results of the Shop to help identify opportunities with the ability to
  
  

get your team working to high standards together.

• Responsible for providing outstanding customer experience for customers.
• Educating and guiding your team to be able to deliver excellent customer service
• Accept bets as per procedure, accurately taking and processing customer bets through
  
  

multiple channels which include but are not limited to betting terminals and in shop

transactions through the EPOS System in timely manner.

• To act as a Brand Ambassador including introducing customers to the multi-channel/digital
  
  

journey.

• Ensure the Shop adheres to all operational procedures, including cash management and
  
  

security procedures.

• Adhere to Social Responsibility duties.
  
  

Knowledge, Skills And Experience

Essential Skills and Experience

• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Operate with trust and integrity and be an excellent role model for others
• Excellent communicator with the ability to provide clear guidance and feedback to others
  
  

(team members and customers)

• Be adaptable to different situations with the ability to lead from the front in bringing new
  
  

ideas forward

• Ability to problem solve and think creatively
• Energy and drive to constantly develop yourself and others
• Customer service focused
• An enthusiastic people person
• A keen interest in Sporting industry/events and being confident to build rapport and
  
  

relationships with customers

• Ambitious and driven to progress within the company
• To promote the company brand and be results focused get your team working to a high
  
  

standard together

Desirable Skills And Experience

• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential as full training provided to expand your
  
  

knowledge base on all things sport and betting related

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Gambling Facilities and Casinos

Referrals increase your chances of interviewing at BoyleSports by 2x

Sign in to set job alerts for “Assistant Manager” roles.

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 3 months ago

Store Manager, Ladies & Men’s Departments - Selfridges, Manchester

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 20 hours ago

Sale, England, United Kingdom 4 weeks ago

Onboard Assistant Service Manager - Manchester

Manchester, England, United Kingdom 1 month ago

Bolton, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 4 weeks ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 3 weeks ago

Customer Service Advisor (422R) Manchester nFTA

Manchester, England, United Kingdom 1 week ago

Assistant Manager - Manchester Airport Terminal 2 Air Side - New Store Opening!

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 12 hours ago

Warrington, England, United Kingdom 5 days ago

Northwich, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 week ago

Greater Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 4 days ago

Greater Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 month ago

Stockport, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Team Manager - Clothing & Home - Manchester

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

Customer Service Advisor - Energy (Manchester)

Manchester, England, United Kingdom 3 days ago

Walkden, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 3 weeks ago

Wilmslow, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.