Assistant Manager - live out

Frederic Robinson Ltd.; City Of London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Food & drink discount

Accommodation discount

Shift food discount

Team discounts at retailers

28 days holiday

Pension (NEST)

Training & career development

Fully funded apprenticeships

Wellbeing support

Healthcare cash plan

Uniform provided

Job summary

Frederic Robinson Ltd. in London is seeking an Assistant Manager to lead the pub team, deliver outstanding guest experiences, and ensure smooth daily operations. You will set service standards, support your team, and own shifts in the GM's absence.

You'll drive sales, manage labour and stock, uphold food safety and GP margins, and create a welcoming, high-performance environment in a fast-paced hospitality setting.

Responsibilities

• Delivering great guest experiences that drive strong feedback scores, repeat visits, and positive reviews
• Leading, coaching, and developing your team to improve engagement, retention, and overall performance
• Driving sales and revenue through upselling, product knowledge, and delivering against weekly targets
• Managing labour effectively to balance great service with achieving labour cost targets
• Running smooth, high-performing shifts with a focus on speed, quality, and consistency
• Maintaining operational standards including food safety, compliance, stock control, and protecting GP margins
• Taking ownership in the absence of the GM, making confident decisions to support both the team and business performance

Job description

to help lead our team, deliver exceptional guest experiences, and support the day-to-day running of one of our fantastic pubs. If you're ready to take the next step in your hospitality career and thrive in a fast-paced, people-focused environment, we'd love to hear from you.

About the role

As Assistant Manager, you'll be at the heart of the pub, leading from the front to deliver outstanding guest experiences and ensuring every shift runs smoothly. You'll set the standard on service, support your team to perform at their best, and create an environment where guests feel welcomed and want to return. Alongside this, you'll play a key role in driving the business forward, supporting sales, managing labour and stock effectively while maintaining high operational standards. With the confidence to take ownership in the GM's absence, you'll balance people, performance, and results in a fast-paced, rewarding environment.

What you'll be responsible for

• Delivering great guest experiences that drive strong feedback scores, repeat visits, and positive reviews
• Leading, coaching, and developing your team to improve engagement, retention, and overall performance
• Driving sales and revenue through upselling, product knowledge, and delivering against weekly targets
• Managing labour effectively to balance great service with achieving labour cost targets
• Running smooth, high-performing shifts with a focus on speed, quality, and consistency
• Maintaining operational standards including food safety, compliance, stock control, and protecting GP margins
• Taking ownership in the absence of the GM, making confident decisions to support both the team and business performance

What’s you'll enjoy in return

• Competitive salary plus tips.?
• 25% discount on food, drink and accommodation across Robinsons managed pubs, inns and guest rooms.?
• 50% off food during shifts.?
• Team rewards with discounts at over 800 retailers.?
• 28 days paid annual leave.?
• NEST pension scheme.?
• Ongoing training and career development opportunities.?
• Fully funded apprenticeships available.?
• Wellbeing and mental health support.?
• Healthcare cash plan for dental, optical and everyday healthcare costs.?
• Stability and opportunities within a family-run business that's been thriving for over 185 years.?
• Uniform provided.?

Join the Robinsons family

This is a hands-on leadership role for someone who brings energy, confidence and a passion for hospitality, and who knows how to motivate a team to be their very best.