Assistant Manager - Live In

The Inn Collection Group; Ambleside; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid Breaks

50% off food

£1 January–March stays

1/3 off room bookings

£50 same day bookings

15% off bed and breakfast for loved-1s

Employee Assistance Programme

Accommodation provided

Job summary

The Inn Collection Group is seeking an Assistant Manager for The Waterhead Inn in Ambleside. You will report to the General Manager and lead the team to ensure a warm, efficient guest experience in a busy inn with rooms.

You’ll oversee daily duties, coordinate with chefs, management, and suppliers, and handle stock, accounts, and occasional guest sleepovers. A hands-on leader with a passion for hospitality will fit right in.

Qualifications

• Experience leading a hospitality team in a pub or inn.
• Strong customer service with a focus on guest satisfaction.
• Hands-on leadership style with ability to train and motivate staff.

Responsibilities

• Support the General Manager in daily operations.
• Lead a team to deliver company standards and a welcoming guest experience.
• Manage shift operations, stocktakes, ordering, and supplier liaison.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

With Waterhead Pier directly opposite and just a short stroll from the vibrant centre of Ambleside, The Waterhead Inn offers the perfect starting point for exploring the magnificent Lake District. Its prime location makes it an ideal base for outdoor adventures, scenic walks, and discovering the area’s natural beauty, while also providing easy access to the local shops, restaurants, and attractions.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands‑on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn…

This role comes with the added benefit of colleague accommodation.