Assistant Manager - Live In

The Inn Collection Group; Seahouses; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant Manager to join their award-winning team. This role is pivotal in creating a welcoming atmosphere and ensuring exceptional service for guests. You'll collaborate closely with the General Manager to oversee daily operations, lead a dedicated team, and maintain high standards of hospitality. With a focus on fostering a positive environment, you'll handle everything from managing shifts in a bustling pub to liaising with chefs and suppliers. If you have a passion for food and hospitality, this is your chance to make a meaningful impact in a beautiful coastal setting.

Benefits

Extra paid holiday for birthdays

50% off food at any Inns

Paid Breaks

Discounted room bookings

Employee Assistance Programme

Tronc (tips)

Colleague accommodation

Recognition as Best Pub Employer

Qualifications

• Strong background in food and hospitality with a passion for customer service.
• Ability to inspire and motivate a team in a fast-paced environment.

Responsibilities

• Support the General Manager in daily operations and team leadership.
• Manage shift operations and conduct administrative tasks effectively.

Skills

Customer Service

Team Leadership

Food and Hospitality Management

Operational Management

Education

Experience in Food and Hospitality

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

When it comes to top seaside locations, the award-winning Bamburgh Castle Inn in Northumberland is hard to beat. Situated overlooking the harbour in the charming fishing village of Seahouses, it offers stunning views and an unbeatable coastal setting. With plenty to explore, including boat trips to the Farne Islands, scenic beach walks, and more, it’s the perfect base to immerse yourself in the beauty of the area.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn…

This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles. Learn more about management roles.

This role comes with the added benefit of colleague accommodation - click the link to learn more.