Assistant Manager: Lead Teams, Drive Growth — Path to GM

Greene King; Norton Fitzwarren; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

33% employee discount

15% discount for loved ones

50% employee discount

25% loved ones discount

Employee Assistance Programme

Enhanced family-friendly maternity and

paternity policies

Menopause Friendly Employer

Refer a Friend scheme

Wagestream – pay as you earn

Retail discounts

Job summary

The Cross Keys pub in Somerset, part of Greene King, is seeking an Assistant Manager who can lead daily operations, craft excellent guest experiences and develop a strong team. You will drive sales, shape the events calendar, and foster a welcoming, high-performing culture for customers and the local community.

We value hands-on leadership, clear communication and a passion for hospitality. This role offers real progression opportunities with Greene King as you help grow the Cross Keys business.

Qualifications

• Has previous experience in an Assistant Manager, Supervisor, Team Leader or similar hospitality role.
• Genuinely loves hospitality and enjoys creating great experiences for customers.
• Has strong people-management skills and knows how to get the best from a team.
• Is a confident and effective communicator.
• Can coach and develop people while holding the team accountable to high standards.
• Leads by example and isn't afraid to get stuck in.
• Has a commercial mindset and wants to grow the business.
• Enjoys building relationships with customers and the local community.
• Is ambitious and wants to progress towards a General Manager role.
• Can bring energy, enthusiasm and new ideas to the Cross Keys.

Responsibilities

• Support the General Manager with the day-to-day running of the pub.
• Lead from the front and set the standard for fantastic hospitality.
• Coach, motivate and develop the team, creating a positive and high-performing culture.
• Build strong relationships with your team through clear, confident communication.
• Help attract, retain and develop great people.
• Take ownership of shifts and ensure customers receive an outstanding experience.
• Look for opportunities to drive sales and grow the business.
• Help develop and deliver the pub’s future events programme.
• Build strong relationships with the local community and encourage repeat visits.
• Maintain high standards across service, food, drink, cleanliness and safety.
• Step up and lead the business in the General Manager’s absence.
• Bring your ideas, energy and commercial mindset to help take the Cross Keys forward.

Job description

The Cross Keys pub in Somerset, part of Greene King, is seeking an Assistant Manager who can lead daily operations, craft excellent guest experiences and develop a strong team. You will drive sales, shape the events calendar, and foster a welcoming, high-performing culture for customers and the local community.

We value hands-on leadership, clear communication and a passion for hospitality. This role offers real progression opportunities with Greene King as you help grow the Cross Keys business.