Assistant Manager

Greene King; Norton Fitzwarren; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

33% employee discount

15% discount for loved ones

50% employee discount

25% loved ones discount

Employee Assistance Programme

Enhanced family-friendly maternity and

paternity policies

Menopause Friendly Employer

Refer a Friend scheme

Wagestream – pay as you earn

Retail discounts

Job summary

The Cross Keys pub in Somerset, part of Greene King, is seeking an Assistant Manager who can lead daily operations, craft excellent guest experiences and develop a strong team. You will drive sales, shape the events calendar, and foster a welcoming, high-performing culture for customers and the local community.

We value hands-on leadership, clear communication and a passion for hospitality. This role offers real progression opportunities with Greene King as you help grow the Cross Keys business.

Qualifications

• Has previous experience in an Assistant Manager, Supervisor, Team Leader or similar hospitality role.
• Genuinely loves hospitality and enjoys creating great experiences for customers.
• Has strong people-management skills and knows how to get the best from a team.
• Is a confident and effective communicator.
• Can coach and develop people while holding the team accountable to high standards.
• Leads by example and isn't afraid to get stuck in.
• Has a commercial mindset and wants to grow the business.
• Enjoys building relationships with customers and the local community.
• Is ambitious and wants to progress towards a General Manager role.
• Can bring energy, enthusiasm and new ideas to the Cross Keys.

Responsibilities

• Support the General Manager with the day-to-day running of the pub.
• Lead from the front and set the standard for fantastic hospitality.
• Coach, motivate and develop the team, creating a positive and high-performing culture.
• Build strong relationships with your team through clear, confident communication.
• Help attract, retain and develop great people.
• Take ownership of shifts and ensure customers receive an outstanding experience.
• Look for opportunities to drive sales and grow the business.
• Help develop and deliver the pub’s future events programme.
• Build strong relationships with the local community and encourage repeat visits.
• Maintain high standards across service, food, drink, cleanliness and safety.
• Step up and lead the business in the General Manager’s absence.
• Bring your ideas, energy and commercial mindset to help take the Cross Keys forward.

Job description

Why The Cross Keys?

The Cross Keys is the kind of pub that feels like it has always been there — welcoming, traditional and full of character.

Why The Cross Keys?

The Cross Keys is the kind of pub that feels like it has always been there — welcoming, traditional and full of character. From hearty steaks and savoury pies to classic pub favourites, refreshing cask ales and relaxed drinks in the beer garden, there’s something for everyone. The pub has a lovely outdoor space, a cosy interior with a real fire, a dog-friendly approach and an outdoor play area for families. We already have a couple of events in the diary, with exciting plans to build a full suite of events next summer, giving you the chance to play a big part in creating new reasons for customers to visit.

Company Description

Ready to make your mark on a historic Somerset pub?

If you’re an ambitious hospitality professional who lives and breathes hospitality, loves leading people and is ready to take the next step towards becoming a General Manager, this could be the opportunity for you. Set amongst the rolling hills and peaceful meadows of Somerset, just two miles from Taunton, The Cross Keys is an 18th-century pub full of character, charm and opportunity. We’re looking for an Assistant Manager who can bring strong people leadership, great communication and plenty of energy to the team — someone who wants to build a great culture, grow the business and develop their career with Greene King.

Your next step starts here

At Greene King, we’re passionate about developing our people and helping them build long-term careers in hospitality. Whether that means progressing from Assistant Manager to General Manager or continuing to grow beyond that, you’ll have access to training, development and opportunities across our business. And there’s plenty in it for you...

• Career development opportunities across Greene King.
• Training and development at every level, including apprenticeships.
• 33% employee discount and 15% discount for loved ones across Greene King brands.
• 50% employee and 25% loved ones discount at Greene King Inns and hotels.
• Employee Assistance Programme supporting mental health, wellbeing and financial/legal advice.
• Enhanced family-friendly maternity and paternity policies.
• Menopause Friendly Employer.
• Refer a Friend scheme – earn up to £1,500.
• Wagestream – access to your pay as you earn.
• Retail discounts, including up to 30% at Superdrug and Three Mobile.

Bring your passion. Lead the people. Grow the business.

If you're ready to take the next step in your hospitality career and want to help shape the future of a much-loved Somerset pub,

We’d love to hear from you

Qualifications

What’s the opportunity?

This isn’t just about running shifts — it’s about leading people, growing a business and building your future.

As Assistant Manager, you’ll:

• Support the General Manager with the day-to-day running of the pub.
• Lead from the front and set the standard for fantastic hospitality.
• Coach, motivate and develop the team, creating a positive and high-performing culture.
• Build strong relationships with your team through clear, confident communication.
• Help attract, retain and develop great people.
• Take ownership of shifts and ensure customers receive an outstanding experience.
• Look for opportunities to drive sales and grow the business.
• Help develop and deliver the pub’s future events programme.
• Build strong relationships with the local community and encourage repeat visits.
• Maintain high standards across service, food, drink, cleanliness and safety.
• Step up and lead the business in the General Manager’s absence.
• Bring your ideas, energy and commercial mindset to help take the Cross Keys forward.

Most importantly, we’re looking for someone who wants to progress. If your ambition is to become a General Manager, we want to give you the experience, development and support to help you get there.

What We’re Looking For

We’re looking for someone who:

• Has previous experience in an Assistant Manager, Supervisor, Team Leader or similar hospitality role.
• Genuinely loves hospitality and enjoys creating great experiences for customers.
• Has strong people-management skills and knows how to get the best from a team.
• Is a confident and effective communicator.
• Can coach and develop people while holding the team accountable to high standards.
• Leads by example and isn't afraid to get stuck in.
• Has a commercial mindset and wants to grow the business.
• Enjoys building relationships with customers and the local community.
• Is ambitious and wants to progress towards a General Manager role.
• Can bring energy, enthusiasm and new ideas to the Cross Keys.