Assistant Manager: Lead Team, WOW Guests, Progression

Mitchells & Butlers PLC; Cramlington; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

33% brand discount across all brands

20% discount for up to 5 friends &

Gym membership discounts

Team socials

Pension

28 days paid holiday

Shopping discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC is seeking an Assistant Manager at the Snowy Owl in Vintage Inns. You’ll support the General Manager in daily operations, mentor your team, and ensure excellent guest experiences with a welcoming, high-energy environment.

You’ll lead by example, train staff, and drive passionate service that makes guests feel valued and eager to return. Astrong focus on teamwork and guest satisfaction is expected.

Qualifications

• Experience managing a team in a hospitality setting.
• Strong communication and coaching abilities.
• Ability to train and motivate staff to deliver great guest experiences.

Responsibilities

• Support the General Manager in day-to-day operations.
• Train and inspire the team to deliver food, drink and service to high standards.
• Be a role model and guide development within the team.
• Lead the team to deliver moments that wow guests and encourage repeat visits.

Skills

Management experience

Communication skills

Training & development

Guest service

Job description

Mitchells & Butlers PLC is seeking an Assistant Manager at the Snowy Owl in Vintage Inns. You’ll support the General Manager in daily operations, mentor your team, and ensure excellent guest experiences with a welcoming, high-energy environment.

You’ll lead by example, train staff, and drive passionate service that makes guests feel valued and eager to return. Astrong focus on teamwork and guest satisfaction is expected.