Assistant Manager — Lead Shifts & Elevate Guest Experience

Zizzi Restaurants; Chatham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Wage access (Stream)

Free meals on shift

50% off food & drinks

24/7 Virtual GP

Employee discounts

Flexible hours

Job summary

Zizzi Restaurants is seeking an Assistant Manager in the United Kingdom to lead floor operations and shifts, working closely with the General Manager to maintain high standards of food and service. This hands-on role focuses on developing the team, delivering excellent guest experiences, and driving growth in a busy restaurant environment.

You will balance dine-in leadership with brand standards, customer journey, and KPI-driven performance, with a pathway toward general management.

Qualifications

• Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast-paced environment.
• Proven ability to coach teams to deliver memorable guest experiences.
• Strong focus on maintaining high brand standards and driving KPI results.

Responsibilities

• Step up as the manager in charge in the GM's absence, running seamless shifts and bringing our brand values to life.
• Live and breathe the customer journey, coaching your front of house team to deliver standout, 'feel-good' hospitality every day.
• Support team development by giving constructive feedback, building confidence, and keeping team spirit high.
• Take full ownership of the restaurant's 'curb appeal', keeping standards and safety spot on.
• Work with the GM to monitor performance, manage the financials, and track service metrics to be 'better than yesterday'.

Skills

Assistant Manager experience

Shift leadership

Coaching teams

Job description

Zizzi Restaurants is seeking an Assistant Manager in the United Kingdom to lead floor operations and shifts, working closely with the General Manager to maintain high standards of food and service. This hands-on role focuses on developing the team, delivering excellent guest experiences, and driving growth in a busy restaurant environment.

You will balance dine-in leadership with brand standards, customer journey, and KPI-driven performance, with a pathway toward general management.