Assistant Manager - Lead High-Volume Hospitality

Experienceguildford; Guildford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Earned wage access via Stream

Free meals on shift

50% off food & drinks (Zizzi)

Virtual GP

Employee Assistance Program

Discounts on travel & cinema

Job summary

Zizzi in Guildford is seeking an Assistant Manager to lead floor operations, step in when the GM is absent, and drive exceptional guest experiences during busy periods.

You will coach front-of-house teams, deliver consistent food and service standards, and own shifts with a focus on growth, KPI achievement, and team development. The role offers a clear pathway to General Manager, with supportive development and flexible hours.

Qualifications

• Experience as Assistant Manager, Duty Manager, or Shift Leader in high-volume hospitality.
• Proven track record coaching teams to deliver guest experiences.
• Ability to maintain high brand standards and meet KPIs.
• Strong results-focused mindset and business sense.

Responsibilities

• Step up as manager in GM's absence, running shifts and modeling brand values.
• Lead front-of-house to deliver standout hospitality and smooth customer journeys.
• Coach team members with constructive feedback and build confidence.
• Maintain curb appeal, safety, and compliance with standards.
• Collaborate with GM to monitor performance and analyze service metrics.

Skills

Leadership

Team coaching

Customer service

KPI focus

Growth mindset

Job description

Zizzi in Guildford is seeking an Assistant Manager to lead floor operations, step in when the GM is absent, and drive exceptional guest experiences during busy periods.

You will coach front-of-house teams, deliver consistent food and service standards, and own shifts with a focus on growth, KPI achievement, and team development. The role offers a clear pathway to General Manager, with supportive development and flexible hours.