Assistant Manager: Lead High-Impact Hospitality

Zizzi; Lancaster; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Stream access

Free meals on shift

50% off food & drinks

Virtual GP

Employee assistance

Job summary

Zizzi in Lancaster is seeking an Assistant Manager to lead floor operations and step in for the GM during busy shifts. You will manage shifts, uphold food and service standards, and keep the team motivated in a fast-paced environment.

You will drive guest satisfaction, coach staff, and contribute to ongoing development while aligning with the brand values and KPIs. A pathway to General Manager is highlighted within a supportive, flexible setting.

Qualifications

• Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast-paced environment.
• Proven ability to coach teams to deliver memorable guest experiences.
• Keen focus on maintaining high brand standards and achieving KPIs.

Responsibilities

• Step up as manager in GM’s absence and run seamless shifts.
• Lead front-of-house with a focus on the customer journey and hospitality.
• Coach and develop team; maintain high standards and safety.
• Monitor performance, manage financials, and track service metrics.

Skills

Team coaching

Brand standards

Guest experience

Leadership

Job description

Zizzi in Lancaster is seeking an Assistant Manager to lead floor operations and step in for the GM during busy shifts. You will manage shifts, uphold food and service standards, and keep the team motivated in a fast-paced environment.

You will drive guest satisfaction, coach staff, and contribute to ongoing development while aligning with the brand values and KPIs. A pathway to General Manager is highlighted within a supportive, flexible setting.