Assistant Manager: Lead Busy Hospitality, Path to GM

Zizzi; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Stream wages

Free meals

50% off food

24/7 GP

Employee support

Brand discounts

Flexible hours

45 hour contract

Job summary

Zizzi in Cardiff is seeking an Assistant Manager to step up and lead the floor during high-volume shifts, partner with the General Manager, and uphold food and service standards with hands-on leadership.

You'll coach front-of-house teams, drive guest experience, manage shifts, monitor performance, and help develop the team toward future General Manager opportunities in a fast-paced, modern rustic environment.

Qualifications

• Experience as a supervisor/manager in a high-volume hospitality setting.
• Ability to coach teams to create unforgettable guest experiences.
• Obsessed with maintaining high brand standards and service quality.
• Experience delivering business growth and meeting KPIs.

Responsibilities

• Step up as the manager in charge in the GM's absence, running seamless shifts and bringing our brand values to life.
• Live and breathe the customer journey, coaching your front of house team to deliver standout, "feel-good" hospitality every day.
• Support team development by giving constructive feedback, building confidence, and keeping team spirit high.
• Take full ownership of the restaurant's "curb appeal", keeping standards and safety spot on.
• Work with the GM to monitor performance, manage the financials, and track service metrics to be "better than yesterday".

Skills

Leadership experience

Coaching teams

Guest service focus

Job description

Zizzi in Cardiff is seeking an Assistant Manager to step up and lead the floor during high-volume shifts, partner with the General Manager, and uphold food and service standards with hands-on leadership.

You'll coach front-of-house teams, drive guest experience, manage shifts, monitor performance, and help develop the team toward future General Manager opportunities in a fast-paced, modern rustic environment.