Assistant Manager — Lead High-Volume Hospitality Team

Zizzi; Norwich; Sur place; GBP 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Earned wages access (Stream)

Free meals on shift

50% off food & drinks

Virtual GP & EAP

Discounts on travel & entertainment

Flexible hours

45 hour contract

Résumé du poste

Zizzi is seeking an Assistant Manager in Norwich to lead shifts, coach FOH teams and uphold brand standards during busy service periods. You'll partner with the General Manager to drive guest satisfaction, financials and operational excellence while developing your leadership pipeline toward general management.

Join a vibrant team at Zizzi with flexible hours, career development pathways and industry-leading perks that support a busy hospitality environment.

Qualifications

• Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast-paced environment.
• Examples of coaching teams to create unforgettable guest experiences.
• A strong obsession for maintaining high brand standards.
• Examples of delivering business growth and meeting KPIs.
• A results-focused mindset with keen interest in business results.

Responsabilités

• Step up as the manager in charge in the GM’s absence, running seamless shifts and bringing our brand values to life.
• Live and breathe the customer journey, coaching your front of house team to deliver standout, "feel-good" hospitality every day.
• Support team development by giving constructive feedback, building confidence, and keeping team spirit high.
• Take full ownership of the restaurant's "curb appeal", keeping standards and safety spot on.
• Work with the GM to monitor performance, manage the financials, and track service metrics to be "better than yesterday".

Connaissances

Leadership

Staff coaching

Customer service focus

Description du poste

Zizzi is seeking an Assistant Manager in Norwich to lead shifts, coach FOH teams and uphold brand standards during busy service periods. You'll partner with the General Manager to drive guest satisfaction, financials and operational excellence while developing your leadership pipeline toward general management.

Join a vibrant team at Zizzi with flexible hours, career development pathways and industry-leading perks that support a busy hospitality environment.