Assistant Manager — Lead Guest Experience & Team Growth

Hollybrook; East Midlands; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Amazing progression opportunities

33% discount across all brands

20% discount across all brands for up

Discounts on gym memberships

Team Socials

Pension

28 days paid holiday

Shopping discounts

Free shares

Employee helpline

Job summary

Hollybrook, part of Mitchells & Butlers, is seeking an Assistant Manager to support the General Manager in day-to-day operations and lead a motivated team to deliver outstanding guest experiences.

You will mentor individuals to reach their best, train the team, and act as Duty Manager when the GM is unavailable, driving service excellence and guest satisfaction. The role offers progression opportunities, a competitive salary, and benefits including discounts, pension, 28 days holiday, and shares.

Qualifications

• Experience in hospitality management or supervisory roles.
• Ability to train and inspire teams to deliver high standards.
• Proactive in guiding development and providing feedback.
• Strong focus on guest satisfaction and service excellence.

Responsibilities

• Support the General Manager in day-to-day operations as Duty Manager when needed.
• Train and inspire the team to deliver food, drink and service to a high standard.
• Be a role model and guide development within the team.
• Lead the team to deliver moments that WOW our guests and drive repeat visits.

Skills

Leadership

Communication

Mentoring

Guest experience

Job description

Hollybrook, part of Mitchells & Butlers, is seeking an Assistant Manager to support the General Manager in day-to-day operations and lead a motivated team to deliver outstanding guest experiences.

You will mentor individuals to reach their best, train the team, and act as Duty Manager when the GM is unavailable, driving service excellence and guest satisfaction. The role offers progression opportunities, a competitive salary, and benefits including discounts, pension, 28 days holiday, and shares.