Assistant Manager — Lead a Guest-Centric Team to WOW

Mitchells & Butlers PLC; Knowsley; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Progression opportunities

Job summary

Mitchells & Butlers PLC at the Ship Inn in Knowsley seeks an Assistant Manager to support the General Manager across pub, restaurant and hotel operations, guiding the team to deliver exceptional guest experiences.

You will lead by example, drive service standards, ensure safety and compliance, and help the team achieve targets while fostering a welcoming atmosphere for every guest. This role offers clear progression and a strong benefits package.

Qualifications

• Experience in management or supervisory roles within hospitality.
• Ability to lead teams and mentor staff.
• Strong guest service mindset and customer focus.

Responsibilities

• Use your management experience to support the General Manager in the day to day running of the business including the hotel, being the Duty Manager when they are not around.
• Train and inspire your team to deliver food, drink, service and accommodation experiences to be proud of.
• Be the role model and guide development within your team.
• Lead the team to deliver moments that WOW our guest, keeping them coming back.
• Support the delivery of excellent restaurant and hotel standards, creating a welcoming and comfortable experience for every hotel guest.
• Ensure all safe and legal requirements are met across the pub, restaurant and hotel operations.
• Strive towards and achieve business targets.

Skills

Leadership

Team management

Guest service

Training

Job description

Mitchells & Butlers PLC at the Ship Inn in Knowsley seeks an Assistant Manager to support the General Manager across pub, restaurant and hotel operations, guiding the team to deliver exceptional guest experiences.

You will lead by example, drive service standards, ensure safety and compliance, and help the team achieve targets while fostering a welcoming atmosphere for every guest. This role offers clear progression and a strong benefits package.