Assistant Manager: Hospitality Lead & GM Shadowing

Rashleigh Arms; Scotland; Remote; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus scheme

Staff discount on food & drink

Accommodation discount

Fantastic training & career growth

Pension scheme 4% or 5%

Cycle to work scheme

Westfield Health cash plan

Westfield Rewards

Employee voice forums

Thrive learning platform

Clear career pathways

Job summary

St Austell Brewery’s Pier House is seeking an experienced hospitality leader to motivate a passionate team, deliver outstanding guest experiences, and support the General Manager in daily operations. You will drive service excellence, ensure food quality, and manage cash and administrative tasks with a focus on safety and staff development.

As a front-line leader, you’ll foster a welcoming atmosphere, coordinate across Front and Back of House, and contribute to a culture that aspires to General

Qualifications

• Step in as acting General Manager when the GM is away and motivate the team.
• Create a warm welcome for guests and ensure every first impression counts.
• Monitor customer feedback and maintain high service standards.
• Support Front and Back of House during peak times to sustain performance.
• Oversee consistent production of a quality food offering and recognise Kitchen team impact.
• Draw on experience in similar roles to support teammates and coaching.
• Keep admin and cash-management systems running smoothly when GM is away.
• Comply with health and safety regulations across the venue.
• Inspire the team and be a dependable leader for staff development.
• Aim for progression toward General Manager through personal development.

Responsibilities

• Motivate the team to deliver the best possible service and keep operations running smoothly.
• Ensure a warm, inviting guest experience from first contact to farewell.
• Actively monitor guest feedback and drive improvements where needed.
• Support and coordinate Front and Back of House during peak periods.
• Oversee quality food production and support Kitchen staff.
• Recognise when colleagues need help and provide guidance.
• Maintain accurate admin and cash handling processes in the GM’s absence.
• Adhere to health and safety standards across the site.

Skills

Team leadership

Customer service

Attention to detail

Health & safety

Training & development

Cash handling

Job description

St Austell Brewery’s Pier House is seeking an experienced hospitality leader to motivate a passionate team, deliver outstanding guest experiences, and support the General Manager in daily operations. You will drive service excellence, ensure food quality, and manage cash and administrative tasks with a focus on safety and staff development.

As a front-line leader, you’ll foster a welcoming atmosphere, coordinate across Front and Back of House, and contribute to a culture that aspires to General