Assistant Manager: High-Energy QSR Leader

Five Guys; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus up to 15%

Secret Shopper bonus £2,000

Long service rewards

33 days holiday

Free meals on shift

Life assurance

Wellbeing app Stream

Employee discounts

Job summary

Five Guys in the United Kingdom is seeking an Assistant Manager to lead from the front, coach teams on the line and dining area, and partner with the General Manager to deliver exceptional burgers and fries while driving store results.

You’ll nurture a positive working environment, ensure guest satisfaction, manage P&L, control costs, and uphold Food Safety and hygiene standards. A 1–2 year management background in a busy hospitality setting is ideal.

Qualifications

• Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment.
• Customer satisfaction: You are obsessed with the guest experience and have the numbers to prove it, with a track record of Mystery Shopper results and positive reviews.
• Financial responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
• Leadership skills: You have a proven track record of leading, coaching, and motivating a team.
• Operational excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
• Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.

Responsibilities

• Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area
• Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a “above & beyond” experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long‑term plans
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Always leading with our values
• Spotting potential and developing your team to ensure there is a strong talent pipeline

Skills

Leadership

Customer experience

P&L management

Cost control

Team development

Job description

Five Guys in the United Kingdom is seeking an Assistant Manager to lead from the front, coach teams on the line and dining area, and partner with the General Manager to deliver exceptional burgers and fries while driving store results.

You’ll nurture a positive working environment, ensure guest satisfaction, manage P&L, control costs, and uphold Food Safety and hygiene standards. A 1–2 year management background in a busy hospitality setting is ideal.