Assistant Manager/Floor Manager

Bombay Bustle, Maddox Street; Greater London; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Progression opportunities

Ongoing training and development

Staff meals on duty

Employee discounts across the Mayfair

Supportive, collaborative working env

Job summary

Bombay Bustle on Maddox Street in Mayfair is seeking an experienced Assistant/Floor Manager to lead our front of house operations. You will partner with the Restaurant Manager to deliver consistently high service standards and guest experiences in a busy, high-quality environment.

You will coach new starters, supervise service, handle guest inquiries and complaints, and ensure allergen and product knowledge is up-to-date.

Qualifications

• Previous experience in a supervisory or assistant management role within a high-quality restaurant.
• Strong guest service skills and the ability to handle complaints calmly.
• Excellent communication and leadership abilities.
• Solid product knowledge, including allergens and wine basics.

Responsibilities

• Lead day-to-day front of house operations and ensure smooth service.
• Support the Restaurant Manager and management team to drive performance and guest satisfaction.
• Coach and brief new starters; maintain product and allergen knowledge across the team.
• Ensure policies are followed and the venue remains audit-ready; manage cashing up and stock control.
• Prepare every service section for service and close down correctly.

Skills

Supervisory experience

Guest service

Communication skills

Allergen knowledge

Wine knowledge

Attention to detail

Job description

Assistant/Floor Manager – Bombay Bustle, Mayfair

Bombay Bustle celebrates the spirit of India’s diverse culinary landscape, blending refined regional cuisine with bold design and exceptional service. This is a fantastic opportunity to join a high-performing site within a dynamic and ambitious group.

As we continue to grow and strengthen our team, we are looking for an experienced Assistant/Floor Manager to support the team in leading our front of house operation and delivering consistently exceptional guest experiences.

The Role

AsAssistant/Floor Manager, you will play a key role in the day-to-day running of the restaurant. Working closely with the Restaurant Manager and wider management team, you will ensure service runs seamlessly, standards remain high, and the team feels supported and motivated.

This is a hands-on, floor-based leadership role suited to someone who thrives in a busy, high-quality environment.

You will support across:

• Ensuring high standards, consistency and attention to detail at all times
• Confidently handling complaints, reviews and special requests
• Supporting new starters, running briefings and maintaining product and allergen knowledge across the team
• Ensuring policies are followed and the venue is audit-ready
• Maintaining accurate systems, cashing up, and supporting stock control
• Ensuring every section is prepared for service and closed down correctly

You’ll be a key link between the floor team and senior management, helping to drive performance, morale and sales opportunities.

What We’re Looking For

We’re looking for someone who genuinely loves hospitality and takes pride in delivering memorable experiences.

The ideal candidate will:

• Have previous experience in a supervisory or assistant management role within a high-quality restaurant
• Be reliable, punctual and highly organised
• Lead by example with strong communication and management skills
• Have excellent guest service skills and confidence handling complaints
• Demonstrate strong product, allergen and basic wine knowledge
• Be calm under pressure with strong problem-solving abilities
• Be eager to grow and develop within a professional hospitality environment

Experience in a premium or high-volume London venue is highly desirable.

What We Offer

• Progression opportunities within a growing hospitality group
• Ongoing training and development
• Staff meals on duty
• Employee discounts across prestigious restaurant in Mayfair
• A supportive, collaborative and professional working environment

We can't wait to hear from you!

Compensation: Competitive salary