Floor Manager – Premium Restaurant (Mayfair)

Bombay Bustle, Maddox Street; Greater London; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Progression opportunities

Ongoing training and development

Staff meals on duty

Employee discounts across the Mayfair

Supportive, collaborative working env

Job summary

Bombay Bustle on Maddox Street in Mayfair is seeking an experienced Assistant/Floor Manager to lead our front of house operations. You will partner with the Restaurant Manager to deliver consistently high service standards and guest experiences in a busy, high-quality environment.

You will coach new starters, supervise service, handle guest inquiries and complaints, and ensure allergen and product knowledge is up-to-date.

Qualifications

• Previous experience in a supervisory or assistant management role within a high-quality restaurant.
• Strong guest service skills and the ability to handle complaints calmly.
• Excellent communication and leadership abilities.
• Solid product knowledge, including allergens and wine basics.

Responsibilities

• Lead day-to-day front of house operations and ensure smooth service.
• Support the Restaurant Manager and management team to drive performance and guest satisfaction.
• Coach and brief new starters; maintain product and allergen knowledge across the team.
• Ensure policies are followed and the venue remains audit-ready; manage cashing up and stock control.
• Prepare every service section for service and close down correctly.

Skills

Supervisory experience

Guest service

Communication skills

Allergen knowledge

Wine knowledge

Attention to detail

Job description

Bombay Bustle on Maddox Street in Mayfair is seeking an experienced Assistant/Floor Manager to lead our front of house operations. You will partner with the Restaurant Manager to deliver consistently high service standards and guest experiences in a busy, high-quality environment.

You will coach new starters, supervise service, handle guest inquiries and complaints, and ensure allergen and product knowledge is up-to-date.